Contact
Customer Service
From the E-Plus Network: 1138*
From other German Networks: 0177 177 1138*
Customer Service hours of operation
Monday to Friday from 8:00 a.m. to 8:00 p.m.
Saturday and Sunday from 9:00 a.m. to 6:00 p.m.
Customer Service is closed on national holidays.
Ortel Mobile SIM Card Activation Hotline
Tel.: 0800 000 6836 (no charge)
Activation Hotline Hours of Operation
Monday to Friday from 8:00 a.m. to 8:00 p.m.
Saturday and Sunday from 9:00 a.m. to 6:00 p.m.
The activation service is closed on national holidays.
Online Ortel Mobile SIM Card Activation (24 hours a day/365 days a year)
The online Ortel Mobile activation service is available 24 hours a day, 365 days a year.
It takes approximately one hour until your SIM card is activated and your calling credit has been initialised.
If you want to send us a message, please fill in the following contact form:
* Ortel Mobile prepaid customers in Germany and abroad can make mobile calls from the E-Plus network by dialling the service number 1138 (within Germany: €0.49/call, abroad: price and increments based on the selected roaming tariff). Callers from other German networks must dial 0177 177 1138 (the call is charged at the rate specified by your service provider for mobile calls to the E-Plus network).