Frequently Asked Questions (FAQ)
Ortel Mobile supports their customers in the best way possible. Here you will find some of the frequently asked questions (FAQ). If you can't find the answer for your questions here, please contact our Customer Support
General
- What guarantees the quality of the Ortel Mobile Network?
- In which countries can I make calls with Ortel Mobile?
- Can I switch from my current telecom provider to Ortel Mobile?
- What should I do if my phone is lost or stolen?
- Can I keep my existing mobile number (from another telecom provider) when switching to Ortel Mobile?
- What is Voicemail?
- How do I set up my Voicemail?
- How can I listen to my Voicemail?
- Personal message
- Can I turn my Voicemail off?
Getting started
- How does it work?
- How can I activate my SIM card?
- How do I insert my SIM card?
- What is a PIN-Code?
- What is a PUK-Code?
- I have lost my PUK-Code. What shall I do?
- How can I set up a personal PIN-Code?
- I have entered the wrong PIN-Code and my SIM card is locked. How can I unlock it?
- What is a SIM lock and how can I remove it?
Top up
- How can I check my call credit?
- How long is my call credit valid?
- Where can I buy top up cards?
- How can I top up?
- What can I do if I have no more call credit left?
- What is an E-Voucher?