Right of withdrawal

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag an dem Sie oder ein von Ihnen benannter Dritter, der nicht Beförderer ist, die Waren (Mobilfunkgerät, SIM-Karte) in Besitz genommen haben bzw. hat.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf, Fax: 0211-17148299) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, Telefax) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Bitte geben Sie Ihre Order-ID mit an. Sie können dafür das Muster- Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs

Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet.

Im Falle des Abschlusses eines Mobilfunkvertrags haben Sie, soweit Sie verlangt haben, dass die Dienstleistung während der Widerrufsfrist beginnen soll, Sie einen angemessenen Betrag zu zahlen, der dem Anteil der bis zu dem Zeitpunkt, zu dem Sie uns von der Ausübung des Widerrufsrechts hinsichtlich dieses Vertrages unterrichten, bereits erbrachten Dienstleistungen im Vergleich zum Gesamtumfang der im Vertrag vorgesehenen Dienstleistung  entspricht.

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Ortel Mobile is a company of the E-Plus Group.

Your advantages at Ortel Mobile

SIM card without contract

With a prepaid SIM card from Ortel you can use your mobile phone to make and receive calls and surf abroad flexibly and cheaply - and with no long-term contractual obligation. In addition, you benefit from various advantages of cheaper prepaid rates and a variety of different options. We have the right rate for everyone.

Pay in advance

Prepaid means paying in advance. You purchase a SIM card, which you top up with credit. Then you can book a suitable option from our large selection on your card. Calls and SMS will only be blocked once you have depleted your credit. However, you will still be reachable.

No long-term contract

You do not have to sign a long-term contract. To phone with Ortel, all you need is a mobile phone without a SIM lock. You can order your SIM card online for free or with your starting credit.

Change options flexibly

You can change your Ortel tariff flexibly every month. With Ortel you always are in full control over your mobile phone and telephone expenses.

No additional fees

Since there is no basic trariff yet, there are no additional costs with an Ortel prepaid card. There is no unpleasant surprise when checking the telephone bill.

Flat rate tariffs for smartphone users

Ortel also offers flexible tariffs for smartphone users. Internet flat rates for mobile surfing can be booked as an option - monthly and hassle-free. The good thing is that you can cancel these rates on a monthly basis. If you expect high Internet consumption in the next month or know that you will be travelling a lot, we offer you a one-off booking option.

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Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf

1) Standard tariff:
Ortel Mobile GmbH, E-Plus-Strasse 1, 40472 Dusseldorf. Condition for use: purchase of a starter package (RRP €9.95). Standardtarif: Calls made within Germany: 9 cents/min.; calls made to international numbers from 1 cent/min. A one-off connection fee of max. 15 cents per call may also be charged (all prices can be found at https://www.ortelmobile.de/en.html). Text 15 cents. 49 cents/MB. 60/60 billing increment. Not valid for special numbers. Data speeds in Germany and the EU up to 25 Mbit/s (download) and 10 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed actually achieved may differ from this. Billing increment in 100 KB steps.

2) Internet Flat L (€19.99 per 28-day option period):
Up to 11 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

3) Smart World XL (€29.99 per 28-day option term):
Unlimited minutes from Germany to the EU, plus 1000 minutes from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 20 GB and in the EU up to 25 MBit/s (download) and 10 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.


4) World 1000 (€19.99 per 28-day option term):
Up to 1000 minutes from Germany to the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.

5) On-Net Flat (€5 per 28-day option period): Flat rate to all Telefónica Deutschland networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). Not valid for special numbers. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

6) Internet Flat S (€9.99 per 28-day option period):
Up to 4 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

7) World 400 (€9.99 per 28-day option term):
Up to 400 minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls within Germany to Telefónica networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.

10) Internet Flat XL (€29.99 per 28-day option period):
Up to 20 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

11) Internet Flat M (€14.99 per 28-day option period):
Up to 7 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

12) & 13) Neues Highspeed-Volumen (from €6 per registration, maximum of 28 days)
Registration possible only if one of the following options is active (the one-off price for New High-Speed Volume is shown in brackets): Internet Flat S (€6),Internet Flat M (€9), Internet Flat L (€15), Internet Flat XL (€25), Allnet Flat L (€15), Allnet Flat M (€9), Smart World S (€6), Smart World L (€9), Smart World XL (€15). The new highspeed volume resets the volume of data already used during the respective billing period. The same high-speed data volume for the activated flat rate can be used again during the current option period with a maximum speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload) , hereafter changes to GPRS speed (max. 64 kbit/s for downloading and uploading).The time period is not automatically extended. It is possible to register for new highspeed volume several times within the option period. However, the service is only valid for the remaining time of the current billing period (28 days).

14) Ortel starter pack for €9.95
Standard tariff: valid only for SIM cards activated starting 15/08/2012. 60/60 second billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

15) Smart World L (€19.99 per 28-day option term):
Up to 250 minutes from Germany to the EU, plus 250 minutes from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 13 GB and in the EU up to 25 MBit/s (download) and 10 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.


17) Allnet Flat M (€19.99 per 28-day option period): Up to 500 minutes from Germany to the EU, a flat rate in all German networks, abroad within the EU, and for telephone calls to Germany from abroad within the EU. Not valid for special numbers. Up to 14 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

22) Smart World S (€9.99 per 28-day option term): Up to 200 minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls within Germany to Telefónica networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 4 GB and in the EU up to 25 MBit/s (download) and 10 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.


23) Allnet Flat S (€14.99 per 28-day option period): Up to 500 minutes from Germany to the EU, a flat rate in all German networks, abroad within the EU, and for telephone calls to Germany from abroad within the EU. Not valid for special numbers. Up to 6 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

24) Allnet Flat L (€24.99 per 28-day option period): Up to 500 minutes from Germany to the EU, a flat rate in all German networks, abroad within the EU, and for telephone calls to Germany from abroad within the EU. Not valid for special numbers. Up to 20 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

25) Internet Flat 50 GB (€79.99 per 28-day option period) available for Ortel Mobile Internettarif: Up to 50 GB in Germany with a speed of up to 25 MBit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. The option may not be commercialised e.g. resold or offered commercially.

26) Internet für Zuhause (€29.99 per 28-day option period) available for Ortel Mobile Datentarif: Up to 90 GB in Germany with a speed of up to 15 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. Option only available for use in stationary LTE routers. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. The option may not be commercialised e.g. resold or offered commercially. The application is limited to stationary use, mobile use is excluded.

27) Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet für Zuhause option: Up to an additional 10 GB in Germany with a speed of up to 15 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).

28) Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet Flat 50 GB option: Up to an additional 10 GB in Germany with a speed of up to 25 MBit/s (download) and 10 Mbit/s (upload). The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).

29) Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf: 49 cents/MB. Billing increment in 100 KB steps. The Ortel Mobile data rate is only available in Germany (roaming and telephone calls are excluded). Conditions of use: purchase of an internet for home starter package (RRP €69.99). The starter kit includes a SIM card and a stationary LTE router. A power connection is necessary for the use of the device.

30) Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf: 49 cents/MB. Billing increment in 100 KB steps. The Ortel Mobile Internettarif is only available in Germany (roaming and telephone calls are excluded). Conditions of use: purchase of an starter package (RRP €5,00).

31) Internet Flat XXL (€39.99 per 28-day option period):
Up to 30 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

32) Smart World XXL (€39.99 per 28-day option term):
Unlimited minutes from Germany to the EU, plus 1000 minutes from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. And on top of that, a flat rate for calls to all German networks. This also applies to calls within the EU and from the EU to Germany. 60/60 rate (minute-based billing). Does not apply to special numbers. Outside the inclusive offer, the usual conditions of your tariff apply.
Data speeds within Germany up to 40 GB and in the EU up to 25 MBit/s (download) and 10 Mbit/s (upload), thereafter up to 64 kbit/s for upload and download. The speeds indicated are the maximum speeds technically possible in each case. The average speed actually achieved may deviate from this. Automatic renewal if sufficient credit is available and if the option is not cancelled at the end of the respective term.


36) Best Europe (€0 per 28-day option)
available at Ortel Mobile standard rate. The prices indicated apply from Germany, plus a one-off connection fee of 15 cents per call (all prices can be found at https://www.ortelmobile.de/en.html). 60/60 billing increment. Not valid for special numbers. This will be renewed automatically if you do not cancel the option by the end of the period in question. If the option is not registered, the prices according to the standard rate will apply (all prices can be found at https://www.ortelmobile.de/en.html).

37) World Flat (€24.99 per 28-day option period available for Standardtarif):
Unlimited minutes from Germany to the EU, plus all calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Japan, Malaysia, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls to all German networks. This also applies for calls within the EU and from the EU to Germany. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service. Up to 5 GB in Germany and the EU with a data speed of up to 25 Mbit/s (download) and 10 Mbit/s (upload), at which point this changes to a maximum of 64 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. If you have sufficient credit and do not cancel the option by the end of the period in question, it will be renewed automatically. Renewal €19.99/28 days.

39) Mehr Minuten 150 (€4.99 per term of the main option) can be booked in addition to the options in the standard tariff. Up to 150 additional minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. 60/60 rate (minute-based billing). Does not apply to special numbers and value-added services. No automatic extension. The “More Minutes” add-on option can be booked several times and is valid for the remaining term of the booked main option. The service of the “More Minutes" add-on option is used up first. After that, the conditions of the booked main options shall apply.

40) Mehr Minuten 400 (€9.99 per term of the main option) can be booked in addition to the main options in the standard tariff. Up to 400 additional minutes to all networks of Germany and the EU, plus calls from Germany to all networks of Argentina, Australia, Bangladesh, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Gibraltar, Guadeloupe, Guam, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Mongolia, Mexico, New Zealand, Panama, Pakistan, Paraguay, Puerto Rico, Peru, Singapore, South Korea, Taiwan, Thailand, USA, Venezuela, as well as to the fixed networks of Kazakhstan, Russia. 60/60 rate (minute-based billing). Does not apply to special numbers and value-added services. No automatic extension. The “More Minutes” add-on option can be booked several times and is valid for the remaining term of the booked main option. The service of the “More Minutes" add-on option is used up first. After that, the conditions of the booked main options shall apply.

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