Alternative roaming providers

In accordance with (EU) Directive 531/2012, as of 01/07/2014 you may choose to use regulated roaming services from alternative roaming providers in terrestrial public mobile networks within the European Union (including Liechtenstein, Iceland and Norway).

To be able to use an alternative roaming provider while in other EU countries, you must conclude an additional contract with this provider. You can switch to an alternative roaming provider at any time free of charge. The national contractual obligations with Ortel Mobile GmbH remain in place.

There are two types of alternative roaming providers for you to choose from in other EU countries:

  • Alternative roaming providers for all regulated roaming services – that is, voice, text messaging and data services
  • Providers of local data roaming services

Tip: Before switching to an alternative roaming provider, carefully compare their terms with the favourable terms of Ortel Mobile's roaming services. Ortel Mobile's rates for other EU countries: Incoming calls cost€0.00/minute and the charge for outgoing calls within the EU is only €0.05/minute. Mobile surfing costs €0.05/MB and each text message sent in the EU is charged at €0.02. In addition, the EU Internet-Paket 100 and EU Sprach-Paket 100 are available for only €4.99 per 7-day period. Details of your current roaming terms can be found in the download area. 

 

Alternative roaming providers for all regulated roaming services:

The following information applies for providers of all regulated roaming services – that is, voice, text messaging and data services.

Registration:
You can only select an alternative roaming provider that is technically connected to E-Plus Mobilfunk GmbH & Co. KG. Unfortunately, there are currently no alternative roaming providers that are connected to E-Plus Mobilfunk GmbH & Co. KG. As a result, it is not possible to switch providers at this point in time.

As soon as an alternative roaming provider has connected to E-Plus Mobilfunk GmbH & Co. KG, you can switch to an alternative roaming provider free of charge at any time – and this process will take place within one working day. You will be informed about the successful switch via a text message from Ortel Mobile.

Services:
Alternative roaming providers only offer you regulated roaming services. To do so, they can only use the foreign mobile networks and roaming services (telephony, text messaging and data) that are likewise available to you with Ortel Mobile.

Invoice:
You will receive the invoice comprising the fees for the regulated roaming services used from your alternative roaming provider. If you have any questions regarding your invoice, please contact your alternative roaming provider.

Non-regulated roaming services will continue to be billed by Ortel Mobile. This applies, for example, for outgoing calls or text messages from another EU country to a country outside the EU or for the use of roaming services in a country that is not in the EU (including Liechtenstein, Iceland and Norway).

Switching roaming provider:
After switching to an alternative roaming provider, you can use Ortel Mobile's roaming services again or switch to a different alternative roaming provider free of charge at any time. To use Ortel Mobile's roaming services again, please call the hotline (0177-177-1138*). * For mobile phone calls from the E-Plus network for Ortel Mobile prepaid customers in Germany and abroad, please dial 1138 (in Germany: €0.49/call; from abroad: price and increments based on the selected roaming tariff). To call from another German network, dial 0177-177 1138 (the call is charged at the rate specified by your service provider for mobile calls to the E-Plus network).

Switching national provider:
Please note that if you switch to a different German mobile provider and have a valid contract with an alternative roaming provider, the new German mobile provider may not support your current alternative roaming provider.

 

Providers of local data roaming services:

The following information applies for local providers that only offer access to regulated data roaming services. Important: Costs arising from telephony and text messaging services will continue to be billed by Ortel Mobile.

Registration:
Ortel Mobile does not have a list of providers offering local data roaming services in the EU.

You can register for local regulated data roaming services free of charge but only while in another EU country or in Liechtenstein, Iceland or Norway. Activation depends on your chosen local provider.

Please note: If E-Plus Mobilfunk GmbH & Co. KG does not have a data roaming agreement with your chosen local provider abroad, you will not be able to use this service.

Device settings:
If you want to use a local provider of regulated data roaming services, you are required to manually change the preconfigured access point name (APN) on your mobile device. Please ensure that you are connected to the network of your chosen local provider at all times – by manually selecting the network – because connection to all other networks will be billed as usual by Ortel Mobile.

APN settings for local data roaming services abroad:
APN: euinternet.eu
Username: Please leave empty
Password: Please leave empty

Important: Upon returning to Germany, you must restore the original, pre-configured access point names (APNs) on your mobile device to be able to use mobile data in Germany again.

Invoice:

You will receive the invoice for the regulated mobile data services used from the local provider. If you have any problems with billing or questions regarding tariffs, please contact your chosen local provider.
Costs arising from telephony and text messaging services will continue to be billed by Ortel Mobile.

If you have any questions regarding activation, changing settings on mobile devices, complaints, invoices and availability, please contact the alternative roaming provider.

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Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf

1) Standard tariff:
German domestic calls: 9 cents/min. plus a one-off connection fee of 15 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Text 15 cents. 49 cents/MB. Condition for use: purchase of a €9.95 starter package.

2) Internet Flat L (€19.99 per 28-day option period):
Up to 5.5 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

3) Smart World XL (€29.99 per 28-day option period):
Up to 1000 minutes from Germany to the EU, plus calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls to all German networks. This also applies for calls within the EU and from the EU to Germany. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service.
Up to 7 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

4) World 1000 (€19.99 per 28-day option period):
Up to 1000 minutes from Germany to the EU, plus calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls to all German networks. This also applies for calls within the EU and from the EU to Germany. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

5) On-Net Flat (€5 per 28-day option period):
Flat rate to all Telefónica Deutschland networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). Not valid for special numbers. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

6) Internet Flat S (€9.99 per 28-day option period):
Up to 1.25 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

7) World 400 (€9.99 per 28-day option period):
Up to 400 minutes to all networks in Germany and the EU, plus all calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls made within Germany to Telefónica networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

10) Internet Flat XL (€29.99 per 28-day option period):
Up to 11 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

11) Internet Flat M (€14.99 per 28-day option period):
Up to 3.5 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

12) & 13) Neues Highspeed Volumen (from €6 per registration, max. 28 days)
Registration is only possible if one of the following options is active (the one-off price for Neues Highspeed-Volumen is in brackets): Internet Flat S (€6), Internet Flat M (€9), Internet Flat L (€15), Internet Flat XL (€25), Allnet Flat L (€15), Allnet Flat M (€9), Smart World S (€6), Smart World L (€9), Smart World XL (€15). The "Neues Highspeed Volumen" supplemental service resets the volume of data already used during the respective billing period and the same high-speed data volume for the activated flat rate can be used again during the current option period, maximum 56 kbit/s for downloading and uploading. The time period is not automatically extended. It is possible to register for the supplemental service several times within the option period. However, the service is only valid for the remaining time of the current billing period (28 days).

14) Ortel starter pack for €9.95
Offer available only when ordering online: €10 starting credit + €10 bonus credit for the first top up of 10€ + €25 once phone number is transferred (bonus credit of EUR 25 will be paid into the prepaid account only if the phone number is successfully transferred to Ortel Mobile. The bonus credit cannot be paid out. Most mobile providers will charge a fee to transfer your phone number.)
Standard tariff: valid only for SIM cards activated starting 15/08/2012. 60/60 second billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

15) Smart World L (€19.99 per 28-day option period):
Up to 250 minutes from Germany to the EU, plus calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls to all German networks. This also applies for calls within the EU and from the EU to Germany. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service.
Up to 4 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

17) Allnet Flat M (€19.99 per 28-day option period):
Flat rate to all networks in Germany and the EU. Not valid for special numbers. Up to 5 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

19) SIM starter package with prepaid Internet Flat S
offer available only when ordering online: Internet Flat S option included for 28 days in starter package price of €9.95, then €9.99 per 28-day option period: Internet Flat S option (€9.99/28-day option period): The "Internet Flat S" supplemental service includes an internet flat rate that covers all package-switched data connections within the E-Plus mobile network (except for roaming and international connections). A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 2 GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft. The option is renewed automatically after 28 days if the customer has sufficient credit and it is possible to register for each option only once every 28 days; options can be cancelled by calling 1155. Options cannot be freely combined with all other options. It is only possible to register for the supplemental service ("option") displayed here using the Ortel Mobile Prepaid Card (starter package: €9.95) at the standard rate: valid only for SIM cards activated as of 15 August 2012. 60/60 billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

20) SIM starter package with prepaid Smart World S
Ortel Mobile GmbH, E-Plus-Str. 1, 40472 Düsseldorf, Germany. Smart World S option included for 28 days in package price of €9.95, then €9.99 per 28-day option period: Smart World S option (€9.99/28-day option period): includes up to 180 minutes for German domestic calls and calls from Germany to landline and mobile networks in Austria, Belgium, Bulgaria, China, Croatia, Czech Republic, France, Greece, Hungary, India, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Thailand, UK and USA, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made within the E-Plus network and the o2 network (e.g. from Ortel Mobile, E-Plus, o2, BASE, AY YILDIZ, Simyo) are included in the option price (E-Plus/o2 Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard rate apply again according to the current price list. A Germany-wide internet flat rate is also included. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 1,5 GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The option is renewed automatically after 28 days if the customer has sufficient credit. It is possible to register for each option only once every 28 days; options can be cancelled by calling 1155. Options cannot be freely combined with all other options. It is only possible to register for the supplemental service ("option") displayed here using the Ortel Mobile Prepaid Card (starter package: €9.95 including €2.50 starting credit) at the standard rate: valid from 2 September 2013 and only for SIM cards activated as of 15 August 2012. 60/60 billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

22) Smart World S (€9.99 per 28-day option period):
Up to 180 minutes to all networks in Germany and the EU, plus all calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls made within Germany to Telefónica networks (e.g. Ortel Mobile, E-Plus, o2, AY YILDIZ, blau). 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service.
Up to 1.5 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

23) Allnet Flat S (€14.99 per 28-day option period):
Flat rate to all networks in Germany and in other EU countries. Not valid for special numbers. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

24) Allnet Flat L (€24.99 per 28-day option period):
Flat rate to all networks in Germany and the EU. Not valid for special numbers. Up to 7 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

25) Internet Flat 50 GB (€79.99 per 28-day option period) available for Ortel Mobile Internettarif: Up to 50 GB in Germany with a speed of up to 21.6 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. The option may not be commercialised e.g. resold or offered commercially.

26) Internet für Zuhause (€29.99 per 28-day option period) available for Ortel Mobile Datentarif: (Promotion: When registering the option between 03 December 2018 and 31 May 2019, you will receive an additional 20 GB per option period.) Up to 40 GB in Germany with a speed of up to 21.6 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. Option only available for use in stationary LTE routers. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically. The option may not be commercialised e.g. resold or offered commercially. The application is limited to nomadic or stationary use, mobile use is excluded.

27) Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet für Zuhause option: Up to an additional 10 GB in Germany with a speed of up to 21.6 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).

28) Mehr Internet (€14.99 per a maximum of 28-day option period) available for Internet Flat 50 GB option: Up to an additional 10 GB in Germany with a speed of up to 21.6 MBit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for uploading and downloading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. Billing increment in 100 KB steps. The time period is not automatically extended. It is possible to register for the more internet option several times within the option period. However, the internet for home use option is only valid for the remaining time of the current billing period (up to 28 days).

29) Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf: 49 cents/MB. Billing increment in 100 KB steps. The Ortel Mobile data rate is only available in Germany (roaming and telephone calls are excluded). Conditions of use: purchase of an internet for home starter package (RRP €69.99). The starter kit includes a SIM card and a stationary LTE router. A power connection is necessary for the use of the device.

30) Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf: 49 cents/MB. Billing increment in 100 KB steps. The Ortel Mobile Internettarif is only available in Germany (roaming and telephone calls are excluded). Conditions of use: purchase of an starter package (RRP €5,00).

31) Internet Flat XXL (€49.99 per 28-day option period):
Up to 25 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

32) Smart World XXL (€39.99 per 28-day option period):
Up to 1000 minutes from Germany to the EU, plus calls from Germany to all networks in Bangladesh, Brazil, Canada, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the US as well as to landline networks in Kazakhstan, Russia and Slovenia. The option also includes a flat rate for calls to all German networks. This also applies for calls within the EU and from the EU to Germany. 60/60 billing increment. Not valid for special numbers. The standard conditions of your tariff will apply outside the included service.
Up to 15 GB in Germany and the EU with a data speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to a maximum of 56 kbit/s for downloading and uploading. The stated speeds are the maximum technically possible speeds in each case. The average speed that is actually achieved may differ from this. If you have sufficient credit, and do not cancel the option by the end of the period in question, it will be renewed automatically.

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If you would like to receive the latest tariff changes and other Ortel Mobile information free via text, send us a short e-mail at: info@ortelmobile.de