First steps

Where can I buy an Ortel Mobile SIM card?

You can purchase an Ortel Mobile starter set from the following sales locations:

  • Kiosks and Internet cafés
  • E-Plus shops
  • Airport and train station shops
  • Filling stations, e.g. Esso
  • Supermarkets, e.g. Real

You can also buy your Ortel Mobile starter set online here.

How do I activate my Ortel Mobile prepaid SIM card?

Activate the SIM card at www.ortelmobile.de/sim-karte/freischalten

You also have the option to have your Ortel Mobile prepaid card activated at selected retailers.

Good to know: To avoid misuse, the identity check and activation of the prepaid SIM card can only be arranged by the person who registered the SIM card. When registering, please make sure that all first names and surnames are entered as they are on forms of ID and to enter your e-mail address. Please avoid typing errors because these can delay or even prevent the activation process.For the identity check and activation, you require an approved and valid identity document.

Why do I need to provide an identity document when activating my SIM card?

As protection against misuse, the legislative authority stipulates that an identity check must be carried out using an approved and valid identity document before activating a prepaid SIM card.

Why do I need to provide my e-mail address?

We require your e-mail address in order to be able to give you important information regarding the progress and status of your SIM card activation.

Which forms of ID are approved as proof of identity for activating SIM cards?

The identity documents used must have certain holographic security features, minimum information about the person and a photo. Not all identity documents in circulation worldwide meet these security standards. Depending on which identification process you prefer to use, the following applies:

  • For identification by video chat

German identity cards, passports and residence permits are allowed. You can also use temporary identity cards and passports. Identity cards and passports from a variety of other countries are also allowed. You can find information about the allowed identity documents from different countries here:

https://www.deutschepost.de/content/dam/dpag/images/P_p/Postident/downloads/dp_postident-ausweisliste_video_201703.pdf

  • For identification by POSTIDENT

German identity cards and passports are allowed. You can also use temporary identity cards and passports. Identity cards and passports from a variety of other countries are also allowed. You can find information about the allowed identity documents from different countries here: link to Deutsche Post

 

  • For identification at Ortel Mobile retailers (may vary depending on retailer)

German and foreign identity cards and passports are allowed. You can also use temporary identity cards and passports.Also approved are diplomatic passports, residence permits, visas, EU Blue Cards, arrival certificates pursuant to Section 63a paragraph 1 of the Asylum Act (AsylG) and proof of suspension of deportation (probationary certificate).

Is it enough to enter the details of my ID, proof of identity or certificates?

As protection against misuse, personal identification must be carried out before the prepaid SIM card is activated. Therefore, simply stating the details is insufficient.

What options do I have to activate my prepaid SIM card with an identity check?

We offer three methods free of charge:

  • Identity check by video chat
  • Identity check by POSTIDENT
  • Identity check by an Ortel Mobile retailer

I would like to activate my prepaid SIM card by video chat. What do I need?

Requirements for activating the prepaid SIM card by video chat:

  • Only the person who registered the SIM card can use the video chat. This guards against misuse.
  • The approved and valid identity document must be available.
  • You need a computer with a webcam and a microphone or a smartphone/tablet with a camera.
  • This means that the video chat can be carried out via the internet browser. The browser must support WebRTC, for example Chrome, Firefox or Opera.
  • If you are using a smartphone or tablet, you must use an app for the video chat. The Deutsche Post app (POSTIDENT app) can be found in the Apple Store or Google Play.
  • A stable and quick internet connection must also be available.
  • Your face and surroundings must be well lit from the front.Good to know: the video chat is available daily between 8 am and 10 pm. Unfortunately, video chat is not possible outside of these service times.

Activation by video chat is not working. What do I do now?

  • The video chat is available daily between 8 am and 10 pm. Please arrange activation within this period of time.
  • Is the internet connection sufficiently stable and quick?
  • Are your camera and microphone working?
  • Are your face and surroundings well lit?
  • Video chat is not available? In this case, it is worth trying again at a later time (note the opening times). Alternatively, activation is possible via the POSTIDENT process or at an Ortel Mobile retailer.

I accidentally cut short the video chat. Can I start again?

  • Just re-enter www.ortelmobile.de/sim-karte/freischalten and start again.
  • If the customer details have already been entered, then the date of birth will be requested to protect against misuse.

How do I activate my prepaid SIM card using the POSTIDENT process?

  • An identity check to activate the SIM card must be carried out in a post office by the person who registered the SIM card.
  • When selecting the POSTIDENT process, we provide a POSTIDENT coupon to download and print for this purpose. We will also send these to the e-mail address on record in the customer details.
  • In the post office of your choice, the identity check will be conducted with an approved and valid identity document and the POSTIDENT coupon. You can find a post office in your area here: http://standorte.deutschepost.de/Standortsuche?standorttyp=filialen_verkaufspunkte&service=4&lang=de

I no longer have the POSTIDENT coupon. What can I do?

How do I activate my prepaid SIM card with an Ortel Mobile retailer?

  • Go to the Ortel Mobile retailer of your choice
  • Prove your identity with an approved and valid identity document
  • An employee will check your identity and compile the details that are necessary to activate your prepaid card

I have registered my prepaid SIM card. What happens next?

  • As soon as the identity details have been checked successfully, we will activate the prepaid SIM card.
  • You will receive an e-mail from us with the relevant information.
  • Activation of prepaid SIM cards generally happens within a few minutes but can take up to 24 hours in exceptional cases.

Activation of my prepaid SIM card was unsuccessful. What happens now?

If activation was not successful, we will send you an e-mail with the relevant information.

PIN-Code

A PIN code is a 4-digit security number that protects your phone against unauthorised use.

You will find two PIN codes on the back of your SIM card holder: PIN 1 and PIN 2.

PIN 1: You will need this PIN code after switching on your phone. It protects against unauthorised use.

PIN 2: You will need this PIN code to make changes to special services.

PUK-Code

The PUK code is your personal unlock code. For your safety and security, your SIM card will be locked automatically if your PIN code is entered incorrectly three times. If the wrong PIN code is entered several times, you can use the PUK code to reactivate your SIM card.

You will find two PUK codes on the back of your SIM card holder: PUK 1 and PUK 2.
You can also find PUK 1 in the "MeinOrtel" area under "My Details".

Once a PUK code has been entered incorrectly 10 times, the SIM card is locked. This cannot be reversed. In this case, you will need to contact our service hotline to swap SIM cards (subject to a fee).

Lost PUK-Code

If you lose your PUK code, please send an e-mail to info@ortelmobile.de containing the following information:

  • Your Ortel Mobile prepaid phone number (provided in the starter set)
  • Your SIM card number (provided in the starter set)
  • Your customer password

If you have forgotten your customer password, please complete and send the proof of identity form available for download on our homepage (www.ortelmobile.de).

We will provide you with your PUK code by post or telephone.

Login & Password

How can I register for the "MeinOrtel" personal customer area?

As an Ortel Mobile customer, you can register for the "MeinOrtel" customer area at any time.

When you register via mein.ortelmobile.de, you will receive an e-mail containing a temporary link. To complete your registration, confirm this link and set up your new "MeinOrtel" password.

No registration is required to use the Ortel Mobile Android app. When you log in for the first time, you receive a text message with a code that is automatically used for registration.

How can I log in to my personal "MeinOrtel" customer area?

You can log in to your personal "MeinOrtel" area with your Ortel Mobile phone number and your "MeinOrtel" password.

What happens if I forget my "MeinOrtel" password?

If you forget your "MeinOrtel" password, you can reset it by entering your Ortel Mobile phone number and PUK 1.

How can I change my customer details?

You can easily change your postal address, e-mail address and "MeinOrtel" password via "MeinOrtel"/"My Details".

To change your first or last name, you will need to send the completed proof of identity form to Ortel Mobile with a copy of a valid identification document.

You can send the form as follows:

Credit and top-up options

Where can I view my current credit balance?

You can view your current credit balance at any time in your personal "MeinOrtel" customer area.

Alternatively, you can request your current balance as follows:

  • Telephone: Dial 1155 and press 1.
  • Via USSD code: *100# and then press the call button.

Your balance will be displayed on your mobile phone screen immediately.

How can I top up my Ortel SIM card?

To top up your Ortel SIM card, you have five payment options:

  • Credit card
  • PayPal
  • Instant transfer
  • Paysafe card
  • Voucher

If you want to pay by credit card or PayPal, you can set up the automatic top-up function.

Payment via voucher

You can also buy immediate top-up vouchers. E-Plus & Ortel Mobile vouchers are available from many sales locations in Germany, for example call shops, kiosks, E-Plus shops, supermarkets, filling stations and pharmacies. On the voucher, you will find a 16-digit code.

You can top up your Ortel Mobile SIM card with a voucher in 3 ways:

1) In "MeinOrtel" (website or mobile app)

- Enter the 16-digit voucher code in the field for immediate payment via code.

2) Free on 1155
- Dial 1155.
- Choose menu option 4.
- Enter the 16-digit voucher code.
- Confirm the code by pressing 1.


3) Key combination *104*
- Enter your 16-digit voucher code as follows:
*104*16-digit voucher code#
- Press the send button (green handset button).

How can I check that the top-up has worked?

There are several ways to check whether manual, automatic or bonus top-ups have been credited to your account:

- Via the "MeinOrtel" area at mein.ortelmobile.de
- Via the "MeinOrtel" app
- Key combination *100#
- Dial 1155 free of charge

Registering for & managing options

How can I register for an option?

MeinOrtel: Via the "MeinOrtel" area at mein.ortelmobile.de: Go to "My Options" and choose the option you want.

If you have sufficient credit, the option will be registered for you. If there is not enough credit in your Ortel account, you can easily top up your credit via the various payment methods in "MeinOrtel" and register for the relevant option.

Tip: Take advantage of the varying offers and promotions in "MeinOrtel", where you can register for the options currently on offer with discounts of up to 50%.

Telephone: Dial 1155 and follow the instructions.

Send a text to 55300 with the keyword for the option (the option will be activated and can be used once you have received the second confirmation text message).

Via the service hotline:

  • From landlines and all mobile phone networks: 0177-177-1138 (the call is charged at the rate specified by your service provider for mobile calls to the E-Plus network).

The registration methods for the individual options can be found here

What is New High-Speed Volume?

If, during a billing period, you have used 100% of your active data flat rate's high-speed volume, you will be informed by text message. You can then register to replenish the same amount of high-speed volume.

Depending on the Smart or Internet option used, there are different variants of Neues Highspeed-Volumen:

  • Neues Highspeed-Volumen for all Smart options up to 0.6 GB for €3.
    How to register: text SPEEDS to 55300
  • Neues Highspeed-Volumen for all Internet options larger than 0.6 GB and up to 1.5 GB of high-speed volume for €6.
    How to register: text SPEEDM to 55300
  • Neues Highspeed-Volumen for all Internet options larger than 1.5 GB and up to 3 GB of high-speed volume for €9.
    How to register: text SPEEDL to 55300
  • Neues Highspeed-Volumen for all Internet options larger than 3 GB and up to 5 GB of high-speed volume for €15.
    How to register: text SPEEDXL to 55300

Once Neues Highspeed-Volumen has been activated, you will receive confirmation via text message.

The renewal of Neues Highspeed-Volumen only applies for the remainder of the current billing period of your active Smart or Internet option.

High-speed volumes not used at the time of renewal of your Smart or Internet option cannot be carried over to the next billing period.

If you use up Neues Highspeed-Volumen during the billing period, you can always register to replenish Neues Highspeed-Volumen.

Roaming

Can I use mobile Internet while abroad?

You can use mobile Internet while abroad without registration or activation.

You can surf within the EU for €0.23/MB.

Increment: The 1/1 KB increment applies in EU countries. In all other tariff zones, billing is based on a 10 KB increment.

What are alternative roaming providers and how can I use them?

In accordance with the EU Directive, as of 1 July 2014 you can use mobile services in other EU countries (including Norway, Liechtenstein and Iceland) via an alternative (local) roaming provider. More information is available HERE.

Phone number transfer

Can I transfer my existing number to Ortel Mobile?

You can transfer your phone number from your current provider to Ortel Mobile at any time. Phone numbers are always transferred as quickly as possible to allow your friends and relatives to contact you on your own number.It's really simple:Instructions for transferring phone numbers to Ortel Mobile

Instructions for transferring phone numbers to Ortel Mobile

Release declaration to transfer your number to Ortel Mobile

If you are currently using a prepaid card from a different provider and wish to transfer your old phone number to Ortel Mobile, you will need to send a release declaration to your current prepaid provider. To make this a little easier, here you will find the release declarations for the major prepaid providers in PDF format:

E-Plus
O2 (Loop)
Vodafone (CallYa)
T-Mobile (Xtra)
Fonic

How long will it be until I can use my Ortel Mobile SIM card with my existing phone number?

Once you have informed your old provider that your number will be transferred to Ortel Mobile as planned and paid the transfer fee to your old provider, it will take around 7 working days until you can use your Ortel Mobile SIM card with your old number.

Please note that you cannot use your Ortel Mobile SIM card until the transfer is complete.

An overview of the steps required to transfer a phone number is provided here.

Wie kann ich meine Rufnummer zu einem anderen Anbieter mitnehmen?

1. Informiere unser Kundencenter, dass Du Deine Rufnummer zu einem anderen Anbieter mitnehmen möchtest telefonisch oder per E-Mail:

Kundendienst

Aus dem Festnetz und allen Mobilfunknetzen: 0177-177-1138*
Servicezeiten Kundendienst
Montag bis Freitag von 8.00 bis 20.00
Samstag und Sonntag von 9.00 bis 18.00

E-Mail:

info(at)ortelmobile.de


2.       Anschließend informiere deinen neuen Anbieter über die anstehende Rufnummernmitnahme.

3.       Halte 29,95 Euro Guthaben auf Deiner Ortel Mobile SIM-Karte bereit. Diese werden wir als Gebühr für die Rufnummernmitnahme einbehalten.
 
Tipp: Eventuell gebuchte Optionen kündigen, damit sie sich nicht automatisch verlängern und dann möglicherweise dein Guthaben für die Portierungsgebühr nicht mehr ausreicht.
Es ist nicht mehr nötig eine „Verzichtserklärung“ auszufüllen und uns zuzusenden. Auch eine eine Überweisung der Gebühren an unser Konto ist nicht mehr nötig.

Swapping SIM cards

How can I get hold of a micro- or nano-SIM card?

You can order a micro- or nano-SIM card as follows:

  • From landlines and all mobile networks: 0177-177-1138 (the call is charged at the rate specified by your service provider for mobile calls to the E-Plus network).
  • E-mail: info<at>ortelmobile.de
  • Contact form
  • Post: Ortel Mobile GmbH, E-Plus-Str. 1, 40472 Düsseldorf, Germany

We charge a one-off fee of €9.95 to swap SIM cards.

Our service team will provide you with an RMA number. When transferring the fee, please enter this RMA number and your phone number as the reference.
As soon as the money has been transferred, we will send you the right SIM card for your device. You do not need to return the SIM card from the starter set.

Once you receive the micro- or nano-SIM card, you will need to activate it via the service hotline. At this time, your original SIM card will be deactivated.

Please have your PUK 1 or customer password ready for verification purposes.

What happens to my phone number and credit when I swap SIM cards?

Your phone number and credit remain the same when you swap SIM cards.

What can I do if I lose my mobile phone containing an Ortel Mobile SIM card?

If your mobile phone has been lost, stolen or is defective, please contact the Ortel Mobile service hotline, where you can block your old SIM card and order a new one.

Please have your PUK 1 or customer password ready for verification purposes.

If you do not have this data to hand, you will need to send us the completed proof of identity form (from the download area) with a copy of a valid identification document.

Mobile network

Which network does Ortel Mobile use and what is the network coverage like?

Ortel Mobile uses the high-performance network operated by E-Plus Mobilfunk. This means that you will benefit from outstanding call quality and network coverage. Our network currently covers 98% of the German population.

Which countries can I make calls to with Ortel Mobile?

You can make low-cost calls with Ortel Mobile (from 1 cent/minute1) to more than 220 countries, including Germany.

A list of countries with all valid prices is available here.

Ortel Mobile also offers various options with included minutes in Germany and many other countries. An overview of options is provided here.

Mobile Internet

What do I need to do to use mobile Internet?

You can use mobile Internet as soon as your Ortel Mobile SIM card has been activated. No additional activation is required.

If your device does not allow the use of mobile data, please check the configuration settings.

What should I do if mobile Internet does not work on my mobile phone?

The first time you use your mobile phone, Ortel Mobile will normally send you an automatic text message with the correct settings for using the Internet.

If this does not work, you can use the following settings:

Connection name WEB GPRS
APN internet.eplus.de
Username Eplus
Password Internet
PPP authentication type PAP
First DNS 212.023.097.002
Second DNS 212.023.097.003

You can request the right configuration that will allow you to use the Internet by texting the password HANDY to 80215 free of charge.

How much does mobile data usage cost?

Mobile data usage costs 49 cents/MB. If you are using 20 MB per month or more, you should consider registering for a data option. Suitable data options from Ortel Mobile are listed here.

Please note that other prices will apply if you use data when abroad. A precise list of prices is provided here.

Mailbox

What is voicemail?

Voicemail is a digital answering machine that records messages for you when you cannot answer the phone. Callers leave a voicemail message if you are unavailable or cannot answer the call. Voicemail messages are stored for 14 days (21 days for messages that have not been played back).

If a caller leaves a message on your voicemail, you will receive a text message informing you of the missed call.
In Germany, there is no charge to receive voicemail messages.

How do I set up my voicemail?

Dial 9911 and follow the instructions to record a personal greeting and to set up a security number for your voicemail (4- to 10-digit PIN). Many customers choose to use the same combination of numbers for their security number as the password used to register their SIM card.

Press 2 for the "Name/greeting" menu option, where you can choose between a personal or standard greeting.

How can I listen to my voicemail?

As soon as a message is recorded to your voicemail, you will receive a text message.

To listen to your voicemail on your Ortel Mobile phone:

  • Dial 9911 to listen to your voicemail inside Germany.

 To listen to your voicemail on another phone:

  • Dial your prefix, e.g. 01577.
  • Then enter 99 to access your voicemail.
  • Then enter your 7-digit phone number (the numbers after the prefix 01577).
  • During the greeting, press the * key. Now enter your personal security number and confirm by pressing #.

How can I call my voicemail when abroad?

You can call your voicemail while abroad. However, please note that calling your voicemail when abroad will incur a charge and that the calling service must be available in the country in question. (The relevant roaming prices per minute apply).

To use your Ortel Mobile voicemail when abroad, your voicemail must be set up in Germany and a security number must have been assigned.

To call your voicemail from abroad, dial the following:

  • International dialling code plus your network prefix: +49 plus (for example) 1577
  • Direct voicemail selection: 99
  • Your personal 7-digit phone number, e.g.: +4915779912345678

Before travelling abroad, make sure that you know the security number for your voicemail. This number was defined when you first set up your voicemail. It is used to retrieve your voicemail when abroad.

If you no longer know your security number, simply dial 9911 on your mobile phone to access your voicemail. Then press 3 for "Personal options" and 1 to set a new security number. Please note that you can only do this in Germany.

If you switch off your mobile phone while abroad, all incoming calls will be sent to voicemail automatically.

Please note:
Calls to your voicemail while abroad will be billed in the same way as a call to Germany.

How much does it cost to listen to my voicemail?

You pay the same to listen to your voicemail as for normal calls within Germany.

When you are abroad, you will pay the international rate to listen to your voicemail. Prices are based on the corresponding roaming rates.

Can I switch off my voicemail?

Unfortunately, it is not currently possible to switch off your voicemail completely.

Fragen & Antworten zur den Produktinformationsblättern

Warum weichen die Preise auf diesen Produktinformationsblättern von den Preisen ab, die mir mitgeteilt wurden?

Die Produktinformationsblätter gemäß § 1 Telekommunikations-Transparenzverordnung sind je Produkt für alle Kunden gleich und enthalten nur Standardangaben zu dem jeweiligen Produkt. Individuell vereinbarte Sonderleistungen, Angebote oder Rabatte können nicht berücksichtigt werden. Die vertraglich vereinbarten Preise finden Sie in Ihren individuellen Unterlagen, die wir Ihnen aushändigen bzw. elektronisch übermitteln.

Wo finde ich Produktinformationsblätter zum Download?

Unter ortelmobile.de/produktinformationsblatt können Sie die Dokumente zu den aktuell beworbenen Produkten herunterladen.

Fragen & Antworten zu www.breitbandmessung.de

Wie aussagekräftig sind Online-Tests überhaupt?

Die Messung des Datenaustauschs (Download und Upload) zwischen dem Browser/App und einem Messserver kann durch verschiedene Faktoren (z.B. Einstellung der Endkundeneinrichtung sowie andere, parallel laufende Prozesse) beeinflusst werden. Der Kunde wird daher vor der Messung aufgefordert, neben der Art der Anbindung (z.B. LAN) zu prüfen, dass auch weitere Faktoren das Messergebnis nicht beeinflussen. Eine solche Beeinflussung des Messergebnisses durch das verwendete Messsystem ist grundsätzlich unvermeidbar. Die Gestaltung des Tests der Breitbandmessung versucht bereits von vornherein so viele Faktoren wie möglich zu berücksichtigen. Es kann aber dennoch sein, dass die Datenübertragungsrate zwischen Ihrem Browser/der App und dem Messserver geringer ist, als die mit Ihrem Anbieter vereinbarte Datenübertragungsrate.

Welche Faktoren können das Ergebnis bei App Messungen beeinflussen?

Mehrere Faktoren haben möglicherweise Einfluss auf das Testergebnis. Dies sind vor allem:

  • die vertraglich vereinbarte maximale Bandbreite Ihres mobilen Internetzugangs (z. B. tarifbedingte Begrenzung der Datenübertragungsrate im Down- und Upload bzw. Drosselung nach Überschreiten eines inkludierten monatlichen Volumens)
  • die Anzahl der aktiven Nutzer, die gemeinsam mit Ihnen die gleiche Mobilfunkzelle und das gleiche Netzsegment verwenden
  • das Endgerät, mit dem Sie testen
  • die verwendete Mobilfunk-Technologie (GPRS, UMTS, LTE)
  • die Mobilfunk Netzabdeckung und Versorgungsqualität an Ihrem Standort, ob Sie sich bei der Mobilfunkmessung innerhalb oder außerhalb eines Gebäudes aufhalten
  • wie schnell Sie sich bewegen (z. B. auf der Autobahn oder im Zug)

Es ist möglich, mit der App auch eine Messung über WLAN durchzuführen. Bitte beachten Sie, dass die Messung dann nicht über einen Mobilfunk-, sondern über einen stationären Anschluss erfolgt

Welche Faktoren können das Ergebnis bei Web-Browser Messungen beeinflussen?

Mehrere Faktoren haben möglicherweise Einfluss auf das Testergebnis. Dies sind vor allem:

  • die vertraglich vereinbarte maximale Bandbreite Ihres stationären Internetzugangs (z. B. tarifbedingte Begrenzung der Datenübertragungsrate im Down- und Upload bzw. Drosselung nach Überschreiten eines inkludierten monatlichen Volumens)
  • die Anzahl der aktiven Nutzer, die gemeinsam mit Ihnen das gleiche Netzsegment verwenden
  • das Endgerät, mit dem Sie testen
  • die gleichzeitige Nutzung des selben Internetzugangs durch andere Nutzerinnen und Nutzer oder Programme (z. B. E-Mail, Updates, VPN)
  • die Qualität Ihres Modem/Routers
  • die Durchführung der Messung über WLAN

Muss ich während der Messung irgendetwas beachten? Wie kann ich eine optimale Testumgebung herstellen?

Ja, bitte führen Sie während der Messung (ca. 40 Sekunden) keine weiteren Anwendungen aus (z. B. Updates) und übertragen Sie in diesem Zeitraum keine weiteren Daten auf Ihrem Breitbandanschluss. 
Schließen Sie deshalb auch alle übrigen offenen "Tabs" in Ihrem Browser oder "Apps" auf Ihrem mobilen Endgerät. 
Der Datendurchsatz Ihres Modems/Routers oder Endgerätes kann das Testergebnis verschlechtern, falls Ihr Modem/Router oder Endgerät nicht die maximale Datenübertragungsrate Ihres Internetzugangs ausschöpfen kann. Für höhere Datenübertragungsraten (größer gleich 100 Mbit/s) ist es somit nötig, Modem/Router und/oder Endgeräte zu verwenden, die 1.000 Mbit/s (1 Gbit/s) unterstützen. Damit mobile Endgeräte (Smartphones, Tablets und mobile Router) das derzeit schnellste LTE-Netz realisieren können, ist ein Mobilfunkchip mit mindestens LTE Cat. 9 (max. theoretischer Downlink 375 Mbit/s – Uplink 50 Mbit/s) Voraussetzung. 
Bei Nutzung Ihres Laptops messen Sie bitte nur mit angeschlossenem Netzteil. Der Energiesparmodus sollte deaktiviert sein. 
Bitte beachten Sie außerdem, dass keine weiteren Endgeräte (PC, Tablets etc.) über LAN oder WLAN auf Ihren Breitbandanschluss zugreifen. 
Bitte stellen Sie sicher, dass im Falle eines begrenzten Datenvolumens Ihr Datenvolumen noch nicht aufgebraucht ist bzw. bereits gedrosselt wird. 
Beachten Sie bitte auch, dass die Messung nicht über Powerline ausgeführt wird.

Warum wurde meine Messung nicht in der Auswertung berücksichtigt?

Um eine möglichst genaue Aussage zu Ihrem stationären oder mobilen Internetzugangsdienst zu erhalten, sollte die Messung zudem bei stationären Endgeräten mit einem LAN-Kabel und bei mobilen Endgeräten über das Mobilfunknetz erfolgen und nicht drahtlos über WLAN durchgeführt werden. Messungen über WLAN sind möglich, können das Ergebnis aber beeinflussen. Werden WLAN-Messungen identifiziert, fließen sie nicht in die weitere Auswertung mit ein.

Wo kann ich weitere Informationen zur Breitbandmessung erhalten?

 Unter www.breitbandmessung.de/fragen-und-antworten finden sie umfassende Informationen zur Benutzung der Breitbandmessung. Sollte trotz Beachtung aller Hinweise keine erfolgreiche Messung möglich sein, können Sie sich an die E-Mail Adresse info@breitbandmessung.de wenden. 

Show legal notes

Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf

1) Standard tariff:

60/60 billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. 49 cents/MB. All prices indicated include VAT.

The options can be registered using the Ortel Mobile Prepaid Card (starter package: €9.95) at the standard tariff. If not cancelled, the options renew themselves automatically, as long as enough credit is available in the account. Can be cancelled by calling 1155. Standard calls within Germany: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). 60/60 billing increment. Each text message costs 15 cents. 49 cents/MB. All prices indicated include VAT.

2) Internet Flat 5 GB (€19.90 per 28-day option period):

The "Internet Flat 5 GB" supplemental service includes an internet flat rate that covers all package-switched data connections within Germany and across the EU. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 5 GB per option period, at which point this changes to GPRS speed (max. 56 kbit/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft.

3) Smart World XL (€29.99 per 28-day option period):

Up to 1000 minutes for German domestic calls and calls from Germany to landline and mobile networks in the EU countries listed below as well as calls within and between the EU countries listed below: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, the UK, Ireland, Iceland, Italy, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Spain, Czech Republic, Hungary and Cyprus with the exception of special numbers, (value-added) services and call forwarding. Included minutes also apply to calls from Germany to landline and mobile networks in the following countries: Bangladesh, Brazil, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Canada, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the USA as well as to landline networks in Kazakhstan, Russia and Slovenia, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made Germany-wide within Telefónica Deutschland networks (e.g. from Ortel Mobile, E-Plus, o2, AY YILDIZ, blau) are included in the option price (On-Net Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard tariff apply according to the current price list. The internet flat rate applies within Germany and the EU and includes, up to a data volume of 5 GB, speeds of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to up to 56 kbit/s for downloading and uploading.

4) Allnet 1000 (€19.90 per 28-day period):

The "Allnet 1000" supplemental service includes up to 1,000 minutes per 28-day period for German domestic calls and calls from Germany to landline and mobile networks in the EU countries listed below as well as calls within and between the EU countries listed below: Austria, Belgium, Bulgaria, Czech Republic, France, Greece, Hungary, Italy, the Netherlands, Poland, Portugal, Romania, Spain, and the UK with the exception of special numbers, (value-added) services and call forwarding. Included minutes also apply to calls from Germany to landline and mobile networks in the following countries: China, India, Thailand and the USA. The utilisation of included minutes depends on the billing increment: (60/60 billing increment). Included minutes that have not been used expire at the end of the period. Once the included minutes have expired, the terms of the Ortel Mobile standard tariff apply again according to the current price list.

5) On-Net Flat (€5.00 per 28-day option period):

With the "On-Net Flat" supplemental service, no usage-based fee is charged for calls made from the networks of Telefónica Deutschland to other customers in the networks of Telefónica Deutschland (e.g. from Ortel Mobile, E-Plus, o2, BASE, AY YILDIZ), with the exception of special numbers, (value-added) services, roaming and call forwarding.

6) Internet Flat 1 GB (€9.90 per 28-day option period):

The "Internet Flat 1 GB" supplemental service includes an internet flat rate that covers all package-switched data connections within Germany and across the EU. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 1 GB per option period, at which point this changes to max. 56 kbit/s for downloading and uploading. The Skype logo is a brand of Microsoft and is used with the permission of Microsoft.

7) Allnet 400 (€9.90 per 28-day option period)

The "Allnet 400" supplemental service includes up to 400 minutes for German domestic calls and calls from Germany to landline and mobile networks in the EU countries listed below as well as calls within and between the EU countries listed below: Austria, Belgium, Bulgaria, Czech Republic, France, Greece, Hungary, Italy, the Netherlands, Poland, Portugal, Romania, Spain, and the UK, with the exception of special numbers, (value-added) services and call forwarding. Included minutes also apply to calls from Germany to landline and mobile networks in the following countries: China, India, Thailand and the USA. The utilisation of included minutes depends on the billing increment: (60/60 billing increment). Included minutes that have not been used expire at the end of the period. Once the included minutes have expired, the terms of the Ortel Mobile standard tariff apply again according to the current price list.

10) Internet Flat 10 GB (€29.99 per 28-day option period):

The "Internet Flat 10 GB" supplemental service includes an internet flat rate that covers all package-switched data connections within Germany and across the EU. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 10 GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft.

11) Internet Flat 3 GB (€14.90 per 28-day option period):

The "Internet Flat 3 GB" supplemental service includes an internet flat rate that covers all package-switched data connections within Germany and across the EU. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 3 GB per option period, at which point this changes to GPRS speed (max. 56 kbit/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft.

12) & 13) Neues Highspeed Volumen (from €3 per registration, max. 28 days)

Registration is only possible if one of the following options is active (the one-off price for Neues Highspeed-Volumen is in brackets): Internet Flat 1 GB (€6), Internet Flat 3 GB (€9), Internet Flat 5 GB (€15), Internet Flat 10 GB (€25), Allnet Flat L (€9), Allnet Flat M (€6), Smart Option (€3), Smart 180 (€3), Smart 500 (€6), Smart World S (€3), Smart World L (€9), Smart World XL (€15). The "Neues Highspeed Volumen" supplemental service resets the volume of data already used during the respective billing period and the same high-speed data volume for the activated flat rate can be used again during the current option period, maximum 56 kbit/s for downloading and uploading. The time period is not automatically extended. It is possible to register for the supplemental service several times within the option period. However, the service is only valid for the remaining time of the current billing period (28 days).

14) Ortel starter pack for €9.95

Offer available only when ordering online: €10 starting credit + €10 bonus credit for the first top up of 10€ + €25 once phone number is transferred (bonus credit of EUR 25 will be paid into the prepaid account only if the phone number is successfully transferred to Ortel Mobile. The bonus credit cannot be paid out. Most mobile providers will charge a fee to transfer your phone number.)
Standard tariff: valid only for SIM cards activated starting 15/08/2012. 60/60 second billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

15) Smart World L (€19.99 per 28-day option period):

Up to 300 minutes for German domestic calls and calls from Germany to landline and mobile networks in the EU countries listed below as well as calls within and between the EU countries listed below: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, the UK, Ireland, Iceland, Italy, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Spain, Czech Republic, Hungary and Cyprus with the exception of special numbers, (value-added) services and call forwarding. Included minutes also apply to calls from Germany to landline and mobile networks in the following countries: Bangladesh, Brazil, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Canada, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the USA as well as to landline networks in Kazakhstan, Russia and Slovenia, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made Germany-wide within Telefónica Deutschland networks (e.g. from Ortel Mobile, E-Plus, o2, AY YILDIZ, blau) are included in the option price (On-Net Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard tariff apply according to the current price list. The internet flat rate applies within Germany and the EU and includes, up to a data volume of 3 GB, speeds of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to up to 56 kbit/s for downloading and uploading.

17) Allnet Flat M

Supplemental service ("option") "Allnet Flat M" (€19.99 per 28-day option period) includes: Calls within Germany and the EU to all landline and mobile networks (with the exception of special numbers and value-added services) without additional charges. Internet Flat for package-switched data connections within Germany and the EU. Up to 1.5 GB with a maximum speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available, at which point this changes to GPRS speed (max. 56 kbit/s for downloading and uploading).

19) SIM starter package with prepaid 1 GB

offer available only when ordering online: Internet Flat 1 GB option included for 30 days in starter package price of €9.95, then €9.90 per 30-day option period: Internet Flat 1 GB option (€9.90/30-day option period): The "Internet Flat 1 GB" supplemental service includes an internet flat rate that covers all package-switched data connections within the E-Plus mobile network (except for roaming and international connections). A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 1 GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft. The option is renewed automatically after 30 days if the customer has sufficient credit and it is possible to register for each option only once every 30 days; options can be cancelled by calling 1155. Options cannot be freely combined with all other options. It is only possible to register for the supplemental service ("option") displayed here using the Ortel Mobile Prepaid Card (starter package: €9.95) at the standard rate: valid only for SIM cards activated as of 15 August 2012. 60/60 billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

20) SIM starter package with prepaid Smart 180

Ortel Mobile GmbH, E-Plus-Str. 1, 40472 Düsseldorf, Germany. SMART 180 option included for 30 days in package price of €9.95, then €9.90 per 30-day option period: SMART 180 option (€9.90/30-day option period): includes up to 180 minutes for German domestic calls and calls from Germany to landline and mobile networks in Austria, Belgium, Bulgaria, China, Croatia, Czech Republic, France, Greece, Hungary, India, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Thailand, UK and USA, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made within the E-Plus network and the o2 network (e.g. from Ortel Mobile, E-Plus, o2, BASE, AY YILDIZ, Simyo) are included in the option price (E-Plus/o2 Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard rate apply again according to the current price list. A Germany-wide internet flat rate is also included. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 600 MB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The option is renewed automatically after 30 days if the customer has sufficient credit. It is possible to register for each option only once every 30 days; options can be cancelled by calling 1155. Options cannot be freely combined with all other options. It is only possible to register for the supplemental service ("option") displayed here using the Ortel Mobile Prepaid Card (starter package: €9.95 including €2.50 starting credit) at the standard rate: valid from 2 September 2013 and only for SIM cards activated as of 15 August 2012. 60/60 billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

22) Smart World S (€9.99 per 28-day option period):

Up to 180 minutes for German domestic calls and calls from Germany to landline and mobile networks in the EU countries listed below as well as calls within and between the EU countries listed below: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, the UK, Ireland, Iceland, Italy, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Spain, Czech Republic, Hungary and Cyprus with the exception of special numbers, (value-added) services and call forwarding. Included minutes also apply to calls from Germany to landline and mobile networks in the following countries: Bangladesh, Brazil, Chile, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Canada, Malaysia, Pakistan, Puerto Rico, Singapore, South Korea, Thailand and the USA as well as to landline networks in Kazakhstan, Russia and Slovenia, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made Germany-wide within Telefónica Deutschland networks (e.g. from Ortel Mobile, E-Plus, o2, AY YILDIZ, blau) are included in the option price (On-Net Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard tariff apply according to the current price list. The internet flat rate applies within Germany and the EU and includes, up to a data volume of 750 MB, speeds of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload), at which point this changes to up to 56 kbit/s for downloading and uploading.

23) Allnet Flat S

Supplemental service ("option") "Allnet Flat S" (€14.99 per 28-day option period) includes: Calls within Germany and the EU to all landline and mobile networks (with the exception of special numbers and value-added services) without additional charges.

24) Allnet Flat L

Supplemental service ("option") "Allnet Flat L" (€24.99 per 28-day option period) includes: Calls within Germany and the EU to all landline and mobile networks (with the exception of special numbers and value-added services) without additional charges. Internet Flat for package-switched data connections within Germany and the EU. Up to 3 GB with a maximum speed of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available, at which point this changes to max. 56 kbit/s for downloading and uploading.

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