You can purchase an Ortel Mobile starter set from the following sales locations:
You can also buy your Ortel Mobile starter set online here.
You can easily activate your SIM card by calling our hotline or via the Internet.
1. Activation hotline: 01806-100 600 (€0.20/call, max. €0.60/call from German mobile networks)
2. Internet: You can activate your Ortel Mobile SIM card in 10 different languages here.
If you need help to activate your SIM card, please contact our activation hotline on 01806-100 600 (€0.20/call, max. €0.60/call from German mobile networks).
To activate your SIM card, you require the following information:
Please enter these details during the SIM card registration process.
Activating the SIM card can take up to one hour after you have completed the registration process.
Put your Ortel Mobile SIM card in your mobile phone and enter the PIN code. You will find the PIN code on the back of the SIM card holder.
If you have no network coverage, switch your phone off and back on again.
A PIN code is a 4-digit security number that protects your phone against unauthorised use.
You will find two PIN codes on the back of your SIM card holder: PIN 1 and PIN 2.
PIN 1: You will need this PIN code after switching on your phone. It protects against unauthorised use.
PIN 2: You will need this PIN code to make changes to special services.
The PUK code is your personal unlock code. For your safety and security, your SIM card will be locked automatically if your PIN code is entered incorrectly three times. If the wrong PIN code is entered several times, you can use the PUK code to reactivate your SIM card.
You will find two PUK codes on the back of your SIM card holder: PUK 1 and PUK 2.
You can also find PUK 1 in the "MeinOrtel" area under "My Details".
Once a PUK code has been entered incorrectly 10 times, the SIM card is locked. This cannot be reversed. In this case, you will need to contact our service hotline to swap SIM cards (subject to a fee).
If you lose your PUK code, please send an e-mail to firstname.lastname@example.org containing the following information:
If you have forgotten your customer password, please complete and send the proof of identity form available for download on our homepage (www.ortelmobile.de).
We will provide you with your PUK code by post or telephone.
As an Ortel Mobile customer, you can register for the "MeinOrtel" customer area at any time.
When you register via mein.ortelmobile.de, you will receive an e-mail containing a temporary link. To complete your registration, confirm this link and set up your new "MeinOrtel" password.
No registration is required to use the Ortel Mobile Android app. When you log in for the first time, you receive a text message with a code that is automatically used for registration.
You can log in to your personal "MeinOrtel" area with your Ortel Mobile phone number and your "MeinOrtel" password.
If you forget your "MeinOrtel" password, you can reset it by entering your Ortel Mobile phone number and PUK 1.
You can easily change your postal address, e-mail address and "MeinOrtel" password via "MeinOrtel"/"My Details".
To change your first or last name, you will need to send the completed proof of identity form to Ortel Mobile with a copy of a valid identification document.
You can send the form as follows:
You can view your current credit balance at any time in your personal "MeinOrtel" customer area.
Alternatively, you can request your current balance as follows:
Your balance will be displayed on your mobile phone screen immediately.
To top up your Ortel SIM card, you have five payment options:
If you want to pay by credit card or PayPal, you can set up the automatic top-up function.
You can also buy immediate top-up vouchers. E-Plus & Ortel Mobile vouchers are available from many sales locations in Germany, for example call shops, kiosks, E-Plus shops, supermarkets, filling stations and pharmacies. On the voucher, you will find a 16-digit code.
You can top up your Ortel Mobile SIM card with a voucher in 3 ways:
1) In "MeinOrtel" (website or mobile app)
- Enter the 16-digit voucher code in the field for immediate payment via code.
2) Free on 1155
- Dial 1155.
- Choose menu option 4.
- Enter the 16-digit voucher code.
- Confirm the code by pressing 1.
3) Key combination *104*
- Enter your 16-digit voucher code as follows:
*104*16-digit voucher code#
- Press the send button (green handset button).
There are several ways to check whether manual, automatic or bonus top-ups have been credited to your account:
- Via the "MeinOrtel" area at mein.ortelmobile.de
- Via the "MeinOrtel" app
- Key combination *100#
- Dial 1155 free of charge
MeinOrtel: Via the "MeinOrtel" area at mein.ortelmobile.de: Go to "My Options" and choose the option you want.
If you have sufficient credit, the option will be registered for you. If there is not enough credit in your Ortel account, you can easily top up your credit via the various payment methods in "MeinOrtel" and register for the relevant option.
Tip: Take advantage of the varying offers and promotions in "MeinOrtel", where you can register for the options currently on offer with discounts of up to 50%.
Telephone: Dial 1155 and follow the instructions.
Send a text to 55300 with the keyword for the option (the option will be activated and can be used once you have received the second confirmation text message).
Via the service hotline:
The registration methods for the individual options can be found here
If, during a billing period, you have used 100% of your active data flat rate's high-speed volume, you will be informed by text message. You can then register to replenish the same amount of high-speed volume.
Depending on the Smart or Internet option used, there are different variants of Neues Highspeed-Volumen:
Once Neues Highspeed-Volumen has been activated, you will receive confirmation via text message.
The renewal of Neues Highspeed-Volumen only applies for the remainder of the current billing period of your active Smart or Internet option.
High-speed volumes not used at the time of renewal of your Smart or Internet option cannot be carried over to the next billing period.
If you use up Neues Highspeed-Volumen during the billing period, you can always register to replenish Neues Highspeed-Volumen.
You can use mobile Internet while abroad without registration or activation.
You can surf within the EU for €0.23/MB.
Increment: The 1/1 KB increment applies in EU countries. In all other tariff zones, billing is based on a 10 KB increment.
In accordance with the EU Directive, as of 1 July 2014 you can use mobile services in other EU countries (including Norway, Liechtenstein and Iceland) via an alternative (local) roaming provider. More information is available HERE.
You can transfer your phone number from your current provider to Ortel Mobile at any time. Phone numbers are always transferred as quickly as possible to allow your friends and relatives to contact you on your own number.It's really simple:Instructions for transferring phone numbers to Ortel Mobile
If you are currently using a prepaid card from a different provider and wish to transfer your old phone number to Ortel Mobile, you will need to send a release declaration to your current prepaid provider. To make this a little easier, here you will find the release declarations for the major prepaid providers in PDF format:
Once you have informed your old provider that your number will be transferred to Ortel Mobile as planned and paid the transfer fee to your old provider, it will take around 7 working days until you can use your Ortel Mobile SIM card with your old number.
Please note that you cannot use your Ortel Mobile SIM card until the transfer is complete.
An overview of the steps required to transfer a phone number is provided here.
You can order a micro- or nano-SIM card as follows:
We charge a one-off fee of €9.95 to swap SIM cards.
Our service team will provide you with an RMA number. When transferring the fee, please enter this RMA number and your phone number as the reference.
As soon as the money has been transferred, we will send you the right SIM card for your device. You do not need to return the SIM card from the starter set.
Once you receive the micro- or nano-SIM card, you will need to activate it via the service hotline. At this time, your original SIM card will be deactivated.
Please have your PUK 1 or customer password ready for verification purposes.
Your phone number and credit remain the same when you swap SIM cards.
If your mobile phone has been lost, stolen or is defective, please contact the Ortel Mobile service hotline, where you can block your old SIM card and order a new one.
Please have your PUK 1 or customer password ready for verification purposes.
If you do not have this data to hand, you will need to send us the completed proof of identity form (from the download area) with a copy of a valid identification document.
Ortel Mobile uses the high-performance network operated by E-Plus Mobilfunk. This means that you will benefit from outstanding call quality and network coverage. Our network currently covers 98% of the German population.
You can make low-cost calls with Ortel Mobile (from 1 cent/minute1) to more than 220 countries, including Germany.
A list of countries with all valid prices is available here.
Ortel Mobile also offers various options with included minutes in Germany and many other countries. An overview of options is provided here.
You can use mobile Internet as soon as your Ortel Mobile SIM card has been activated. No additional activation is required.
If your device does not allow the use of mobile data, please check the configuration settings.
The first time you use your mobile phone, Ortel Mobile will normally send you an automatic text message with the correct settings for using the Internet.
If this does not work, you can use the following settings:
Connection name WEB GPRS
PPP authentication type PAP
First DNS 212.023.097.002
Second DNS 212.023.097.003
You can request the right configuration that will allow you to use the Internet by texting the password HANDY to 80215 free of charge.
Voicemail is a digital answering machine that records messages for you when you cannot answer the phone. Callers leave a voicemail message if you are unavailable or cannot answer the call. Voicemail messages are stored for 14 days (21 days for messages that have not been played back).
If a caller leaves a message on your voicemail, you will receive a text message informing you of the missed call.
In Germany, there is no charge to receive voicemail messages.
Dial 9911 and follow the instructions to record a personal greeting and to set up a security number for your voicemail (4- to 10-digit PIN). Many customers choose to use the same combination of numbers for their security number as the password used to register their SIM card.
Press 2 for the "Name/greeting" menu option, where you can choose between a personal or standard greeting.
As soon as a message is recorded to your voicemail, you will receive a text message.
To listen to your voicemail on your Ortel Mobile phone:
To listen to your voicemail on another phone:
You can call your voicemail while abroad. However, please note that calling your voicemail when abroad will incur a charge and that the calling service must be available in the country in question. (The relevant roaming prices per minute apply).
To use your Ortel Mobile voicemail when abroad, your voicemail must be set up in Germany and a security number must have been assigned.
To call your voicemail from abroad, dial the following:
Before travelling abroad, make sure that you know the security number for your voicemail. This number was defined when you first set up your voicemail. It is used to retrieve your voicemail when abroad.
If you no longer know your security number, simply dial 9911 on your mobile phone to access your voicemail. Then press 3 for "Personal options" and 1 to set a new security number. Please note that you can only do this in Germany.
If you switch off your mobile phone while abroad, all incoming calls will be sent to voicemail automatically.
Calls to your voicemail while abroad will be billed in the same way as a call to Germany.
You pay the same to listen to your voicemail as for normal calls within Germany.
When you are abroad, you will pay the international rate to listen to your voicemail. Prices are based on the corresponding roaming rates.
Unfortunately, it is not currently possible to switch off your voicemail completely.