I. First steps

1. Where can I buy an Ortel Mobile SIM card?

You can purchase an Ortel Mobile starter set from the following sales locations:

  • Kiosks and Internet cafés
  • E-Plus shops
  • Airport and train station shops
  • Filling stations, e.g. Esso
  • Supermarkets, e.g. Real

You can also buy your Ortel Mobile starter set online here.

2. How do I activate my Ortel Mobile SIM card?

You can easily activate your SIM card by calling our hotline or via the Internet.

1. Activation hotline: 01806-100 600 (€0.20/call, max. €0.60/call from German mobile networks)

2. Internet: You can activate your Ortel Mobile SIM card in 10 different languages here.

3. Whom do I contact if I can't activate my SIM card?

If you need help to activate your SIM card, please contact our activation hotline on 01806-100 600 (€0.20/call, max. €0.60/call from German mobile networks).

4. What information do I need to activate my SIM card?

To activate your SIM card, you require the following information:

  • Your phone number (provided in the starter set)
  • Your SIM card number (provided in the starter set)
  • Your address
  • Your date of birth

Please enter these details during the SIM card registration process.

5. How long does it take to activate the SIM card?

Activating the SIM card can take up to one hour after you have completed the registration process.

Put your Ortel Mobile SIM card in your mobile phone and enter the PIN code. You will find the PIN code on the back of the SIM card holder.

If you have no network coverage, switch your phone off and back on again.

6. PIN-Code

A PIN code is a 4-digit security number that protects your phone against unauthorised use.

You will find two PIN codes on the back of your SIM card holder: PIN 1 and PIN 2.

PIN 1: You will need this PIN code after switching on your phone. It protects against unauthorised use.

PIN 2: You will need this PIN code to make changes to special services.

7. PUK-Code

The PUK code is your personal unlock code. For your safety and security, your SIM card will be locked automatically if your PIN code is entered incorrectly three times. If the wrong PIN code is entered several times, you can use the PUK code to reactivate your SIM card.

You will find two PUK codes on the back of your SIM card holder: PUK 1 and PUK 2.
You can also find PUK 1 in the "MeinOrtel" area under "My Details".

Once a PUK code has been entered incorrectly 10 times, the SIM card is locked. This cannot be reversed. In this case, you will need to contact our service hotline to swap SIM cards (subject to a fee).

8. Lost PUK-Code

If you lose your PUK code, please send an e-mail to info@ortelmobile.de containing the following information:

  • Your Ortel Mobile prepaid phone number (provided in the starter set)
  • Your SIM card number (provided in the starter set)
  • Your customer password

If you have forgotten your customer password, please complete and send the proof of identity form available for download on our homepage (www.ortelmobile.de).

We will provide you with your PUK code by post or telephone.

II. Login & password

1. How can I register for the "MeinOrtel" personal customer area?

As an Ortel Mobile customer, you can register for the "MeinOrtel" customer area at any time.

When you register via mein.ortelmobile.de, you will receive an e-mail containing a temporary link. To complete your registration, confirm this link and set up your new "MeinOrtel" password.

No registration is required to use the Ortel Mobile Android app. When you log in for the first time, you receive a text message with a code that is automatically used for registration.

2. How can I log in to my personal "MeinOrtel" customer area?

You can log in to your personal "MeinOrtel" area with your Ortel Mobile phone number and your "MeinOrtel" password.

3. What happens if I forget my "MeinOrtel" password?

If you forget your "MeinOrtel" password, you can reset it by entering your Ortel Mobile phone number and PUK 1.

4. How can I change my customer details?

You can easily change your postal address, e-mail address and "MeinOrtel" password via "MeinOrtel"/"My Details".

To change your first or last name, you will need to send the completed proof of identity form to Ortel Mobile with a copy of a valid identification document.

You can send the form as follows:

III. Credit and top-up options

1. Where can I view my current credit balance?

You can view your current credit balance at any time in your personal "MeinOrtel" customer area.

Alternatively, you can request your current balance as follows:

  • Telephone: Dial 1155 and press 1.
  • Via USSD code: *100# and then press the call button.

Your balance will be displayed on your mobile phone screen immediately.

2. How can I top up my Ortel SIM card?

To top up your Ortel SIM card, you have five payment options:

  • Credit card
  • PayPal
  • Instant transfer
  • Paysafe card
  • Voucher

If you want to pay by credit card or PayPal, you can set up the automatic top-up function.

2.5 Payment via voucher

You can also buy immediate top-up vouchers. E-Plus & Ortel Mobile vouchers are available from many sales locations in Germany, for example call shops, kiosks, E-Plus shops, supermarkets, filling stations and pharmacies. On the voucher, you will find a 16-digit code.

You can top up your Ortel Mobile SIM card with a voucher in 3 ways:

1) In "MeinOrtel" (website or mobile app)

- Enter the 16-digit voucher code in the field for immediate payment via code.

2) Free on 1155
- Dial 1155.
- Choose menu option 4.
- Enter the 16-digit voucher code.
- Confirm the code by pressing 1.


3) Key combination *104*
- Enter your 16-digit voucher code as follows:
*104*16-digit voucher code#
- Press the send button (green handset button).

4. How can I check that the top-up has worked?

There are several ways to check whether manual, automatic or bonus top-ups have been credited to your account:

- Via the "MeinOrtel" area at mein.ortelmobile.de
- Via the "MeinOrtel" app
- Key combination *100#
- Dial 1155 free of charge

IV. Registering for & managing options

1. How can I register for an option?

MeinOrtel: Via the "MeinOrtel" area at mein.ortelmobile.de: Go to "My Options" and choose the option you want.

If you have sufficient credit, the option will be registered for you. If there is not enough credit in your Ortel account, you can easily top up your credit via the various payment methods in "MeinOrtel" and register for the relevant option.

Tip: Take advantage of the varying offers and promotions in "MeinOrtel", where you can register for the options currently on offer with discounts of up to 50%.

Telephone: Dial 1155 and follow the instructions.

Send a text to 55300 with the keyword for the option (the option will be activated and can be used once you have received the second confirmation text message).

Via the service hotline:

  • From landlines and all mobile phone networks: 0177-177-1138 (the call is charged at the rate specified by your service provider for mobile calls to the E-Plus network).

The registration methods for the individual options can be found here

2. What is New High-Speed Volume?

If, during a billing period, you have used 100% of your active data flat rate's high-speed volume, you will be informed by text message. You can then register to replenish the same amount of high-speed volume.

Depending on the Smart or Internet option used, there are different variants of Neues Highspeed-Volumen:

  • Neues Highspeed-Volumen for all Smart options up to 0.6 GB for €3.
    How to register: text SPEEDS to 55300
  • Neues Highspeed-Volumen for all Internet options larger than 0.6 GB and up to 1.5 GB of high-speed volume for €6.
    How to register: text SPEEDM to 55300
  • Neues Highspeed-Volumen for all Internet options larger than 1.5 GB and up to 3 GB of high-speed volume for €9.
    How to register: text SPEEDL to 55300
  • Neues Highspeed-Volumen for all Internet options larger than 3 GB and up to 5 GB of high-speed volume for €15.
    How to register: text SPEEDXL to 55300

Once Neues Highspeed-Volumen has been activated, you will receive confirmation via text message.

The renewal of Neues Highspeed-Volumen only applies for the remainder of the current billing period of your active Smart or Internet option.

High-speed volumes not used at the time of renewal of your Smart or Internet option cannot be carried over to the next billing period.

If you use up Neues Highspeed-Volumen during the billing period, you can always register to replenish Neues Highspeed-Volumen.

V. Roaming

1. Can I use mobile Internet while abroad?

You can use mobile Internet while abroad without registration or activation.

You can surf within the EU for €0.23/MB.

Increment: The 1/1 KB increment applies in EU countries. In all other tariff zones, billing is based on a 10 KB increment.

2. What are alternative roaming providers and how can I use them?

In accordance with the EU Directive, as of 1 July 2014 you can use mobile services in other EU countries (including Norway, Liechtenstein and Iceland) via an alternative (local) roaming provider. More information is available HERE.

VI. Phone number transfer

1. Can I transfer my existing number to Ortel Mobile?

You can transfer your phone number from your current provider to Ortel Mobile at any time. Phone numbers are always transferred as quickly as possible to allow your friends and relatives to contact you on your own number.It's really simple:Instructions for transferring phone numbers to Ortel Mobile

Instructions for transferring phone numbers to Ortel Mobile

2. Release declaration to transfer your number to Ortel Mobile

If you are currently using a prepaid card from a different provider and wish to transfer your old phone number to Ortel Mobile, you will need to send a release declaration to your current prepaid provider. To make this a little easier, here you will find the release declarations for the major prepaid providers in PDF format:

E-Plus
O2 (Loop)
Vodafone (CallYa)
T-Mobile (Xtra)
Fonic

3. How long will it be until I can use my Ortel Mobile SIM card with my existing phone number?

Once you have informed your old provider that your number will be transferred to Ortel Mobile as planned and paid the transfer fee to your old provider, it will take around 7 working days until you can use your Ortel Mobile SIM card with your old number.

Please note that you cannot use your Ortel Mobile SIM card until the transfer is complete.

An overview of the steps required to transfer a phone number is provided here.

VII. Swapping SIM cards

1. How can I get hold of a micro- or nano-SIM card?

You can order a micro- or nano-SIM card as follows:

  • From landlines and all mobile networks: 0177-177-1138 (the call is charged at the rate specified by your service provider for mobile calls to the E-Plus network).
  • E-mail: info<at>ortelmobile.de
  • Contact form
  • Post: Ortel Mobile GmbH, E-Plus-Str. 1, 40472 Düsseldorf, Germany

We charge a one-off fee of €9.95 to swap SIM cards.

Our service team will provide you with an RMA number. When transferring the fee, please enter this RMA number and your phone number as the reference.
As soon as the money has been transferred, we will send you the right SIM card for your device. You do not need to return the SIM card from the starter set.

Once you receive the micro- or nano-SIM card, you will need to activate it via the service hotline. At this time, your original SIM card will be deactivated.

Please have your PUK 1 or customer password ready for verification purposes.

2. What happens to my phone number and credit when I swap SIM cards?

Your phone number and credit remain the same when you swap SIM cards.

3. What can I do if I lose my mobile phone containing an Ortel Mobile SIM card?

If your mobile phone has been lost, stolen or is defective, please contact the Ortel Mobile service hotline, where you can block your old SIM card and order a new one.

Please have your PUK 1 or customer password ready for verification purposes.

If you do not have this data to hand, you will need to send us the completed proof of identity form (from the download area) with a copy of a valid identification document.

VIII. Mobile network

1. Which network does Ortel Mobile use and what is the network coverage like?

Ortel Mobile uses the high-performance network operated by E-Plus Mobilfunk. This means that you will benefit from outstanding call quality and network coverage. Our network currently covers 98% of the German population.

2. Which countries can I make calls to with Ortel Mobile?

You can make low-cost calls with Ortel Mobile (from 1 cent/minute1) to more than 220 countries, including Germany.

A list of countries with all valid prices is available here.

Ortel Mobile also offers various options with included minutes in Germany and many other countries. An overview of options is provided here.

IX. Mobile Internet

1. What do I need to do to use mobile Internet?

You can use mobile Internet as soon as your Ortel Mobile SIM card has been activated. No additional activation is required.

If your device does not allow the use of mobile data, please check the configuration settings.

2. What should I do if mobile Internet does not work on my mobile phone?

The first time you use your mobile phone, Ortel Mobile will normally send you an automatic text message with the correct settings for using the Internet.

If this does not work, you can use the following settings:

Connection name WEB GPRS
APN internet.eplus.de
Username Eplus
Password Internet
PPP authentication type PAP
First DNS 212.023.097.002
Second DNS 212.023.097.003

You can request the right configuration that will allow you to use the Internet by texting the password HANDY to 80215 free of charge.

3. How much does mobile data usage cost?

Mobile data usage costs 49 cents/MB. If you are using 20 MB per month or more, you should consider registering for a data option. Suitable data options from Ortel Mobile are listed here.

Please note that other prices will apply if you use data when abroad. A precise list of prices is provided here.

X. Mailbox

1. What is voicemail?

Voicemail is a digital answering machine that records messages for you when you cannot answer the phone. Callers leave a voicemail message if you are unavailable or cannot answer the call. Voicemail messages are stored for 14 days (21 days for messages that have not been played back).

If a caller leaves a message on your voicemail, you will receive a text message informing you of the missed call.
In Germany, there is no charge to receive voicemail messages.

2. How do I set up my voicemail?

Dial 9911 and follow the instructions to record a personal greeting and to set up a security number for your voicemail (4- to 10-digit PIN). Many customers choose to use the same combination of numbers for their security number as the password used to register their SIM card.

Press 2 for the "Name/greeting" menu option, where you can choose between a personal or standard greeting.

3. How can I listen to my voicemail?

As soon as a message is recorded to your voicemail, you will receive a text message.

To listen to your voicemail on your Ortel Mobile phone:

  • Dial 9911 to listen to your voicemail inside Germany.

 To listen to your voicemail on another phone:

  • Dial your prefix, e.g. 01577.
  • Then enter 99 to access your voicemail.
  • Then enter your 7-digit phone number (the numbers after the prefix 01577).
  • During the greeting, press the * key. Now enter your personal security number and confirm by pressing #.

4. How can I call my voicemail when abroad?

You can call your voicemail while abroad. However, please note that calling your voicemail when abroad will incur a charge and that the calling service must be available in the country in question. (The relevant roaming prices per minute apply).

To use your Ortel Mobile voicemail when abroad, your voicemail must be set up in Germany and a security number must have been assigned.

To call your voicemail from abroad, dial the following:

  • International dialling code plus your network prefix: +49 plus (for example) 1577
  • Direct voicemail selection: 99
  • Your personal 7-digit phone number, e.g.: +4915779912345678

Before travelling abroad, make sure that you know the security number for your voicemail. This number was defined when you first set up your voicemail. It is used to retrieve your voicemail when abroad.

If you no longer know your security number, simply dial 9911 on your mobile phone to access your voicemail. Then press 3 for "Personal options" and 1 to set a new security number. Please note that you can only do this in Germany.

If you switch off your mobile phone while abroad, all incoming calls will be sent to voicemail automatically.

Please note:
Calls to your voicemail while abroad will be billed in the same way as a call to Germany.

5. How much does it cost to listen to my voicemail?

You pay the same to listen to your voicemail as for normal calls within Germany.

When you are abroad, you will pay the international rate to listen to your voicemail. Prices are based on the corresponding roaming rates.

6. Can I switch off my voicemail?

Unfortunately, it is not currently possible to switch off your voicemail completely.

Show legal notes

Ortel Mobile GmbH, E-Plus-Straße 1, 40472 Düsseldorf, Germany

Tariffs

1) Standard tariff:

valid only for SIM cards activated starting 15/08/2012. Every minute, or part thereof, of a call is always charged in full regardless of its actual duration (60/60 second billing increment). German domestic calls cost 9 cents/minute plus a one-off connection fee of 9 cents per call; calls made to international numbers are possible from 1 cent/minute plus a one-off connection fee of 15 cents per call. Each text message costs 15 cents. The account hotline (1155) is free of charge from Ortel Mobile phones. All prices indicated are inclusive of VAT.

It is only possible to register for the supplemental services ("options") displayed here using the Ortel Mobile Prepaid Card. The options are renewed automatically after 30 days if the customer has sufficient credit. If insufficient credit is available at the time of renewal, the options are deactivated. They are reactivated as soon as sufficient credit is available again. It is only possible to register for each option once every 30 days. Options can be cancelled by calling 1155. Options cannot be freely combined with all other options.

2) Internet Flat 5 GB (€19.90 per 30-day option period):

The "Internet Flat 5GB" supplemental service includes an internet flat rate that covers all package-switched data connections within the E-Plus mobile network (except for roaming and international connections). A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 5GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft.

3) SMART 500 option (€19.90 per 30-day option period):

Up to 500 minutes for German domestic calls and calls from Germany to landline and mobile networks in the countries of Austria, Belgium, Bulgaria, China, Croatia, Czech Republic, France, Greece, Hungary, India, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Thailand, UK and USA, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made within the E-Plus network and the o2 network (e.g. from Ortel Mobile, E-Plus, o2, BASE, AY YILDIZ, Simyo) are included in the option price (E-Plus/o2 Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard rate apply again according to the current price list. A Germany-wide internet flat rate is also included. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 1 GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading).

4) Allnet 1000 (€19.90 per 30-day option period):

The "Allnet 1000" supplemental service includes up to 1,000 minutes/30 days for German domestic calls and calls from Germany to landline and mobile networks in the countries of Austria, Belgium, Bulgaria, China, Czech Republic, France, Greece, Hungary, India, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Thailand, UK and USA, with the exception of special numbers, (value-added) services, roaming and call forwarding. The utilisation of included minutes is dependent on the billing increment: Every minute, or part thereof, of a call is always charged in full regardless of its actual duration (60/60 second billing increment). Included minutes that have not been used expire at the end of the time period. Once the included minutes have expired, the terms of the Ortel Mobile standard rate apply again according to the current price list.

5) E-Plus/o2 FLAT (€5.00 per 30-day option period):

With the "E-Plus/o2 Flat" supplemental service, no usage-based fee is charged for calls made from the E-Plus network and the o2 network to other customers in the E-Plus network and in the o2 network (e.g. from Ortel Mobile, E-Plus, o2, BASE, AY YILDIZ, Simyo), with the exception of special numbers, (value-added) services, roaming and call forwarding.

6) Internet Flat 1 GB (€9.90 per 30-day option period):

The "Internet Flat 1 GB" supplemental service includes an internet flat rate that covers all package-switched data connections within the E-Plus mobile network (except for roaming and international connections). A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 1 GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft.

7) Allnet 400 (€9.90 per 30-day option period)

The "Allnet 400" supplemental service includes up to 400 minutes for German domestic calls and calls from Germany to landline and mobile networks in the countries of Austria, Belgium, Bulgaria, China, Czech Republic, France, Greece, Hungary, India, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Thailand, UK and USA, with the exception of special numbers, (value-added) services, roaming and call forwarding. The utilisation of included minutes is dependent on the billing increment: Every minute, or part thereof, of a call is always charged in full regardless of its actual duration (60/60 second billing increment). Included minutes that have not been used expire at the end of the time period. Once the included minutes have expired, the terms of the Ortel Mobile standard rate apply again according to the current price list.

8) EU Sprachpaket 100 (€4.99 per 7-day option period):

The "EU Sprachpaket 100" supplemental service includes up to 100 minutes for roaming connections to Germany within the EU, with the exception of special numbers and (value-added) services. The utilisation of included minutes is dependent on the billing increment: Outgoing calls are billed in units of minutes after the first 60 seconds (60/60). The standard roaming charges apply for other roaming connections and once the included minutes have been used up or the option period has expired. Only the international connections listed above will be taken into account within the supplemental service. The standard roaming charges apply for other roaming connections and once the included minutes have been used up or the option period has expired. Included minutes are valid for up to 7 days after registration. There is no automatic renewal. You can re-register for the option within the option period after using up the included units. This option can be combined with all other options.

9) EU Internet Paket 100 (€4.99 per 7-day option period):

The "EU Internet Paket 100" supplemental service applies for packet-switched data sent in foreign UMTS and GPRS networks within the EU (billing increment: 100/100 KB). The use of voice over IP is not permitted. It is up to each roaming partner to decide whether UMTS or GPRS can be used abroad. With the "EU Internet Paket 100" supplemental service, all packet-switched UMTS/GPRS connections launched in other EU countries are free of charge within the allocation share of 100 MB or within the option period. The included volume does not apply for connections within Germany. The option is valid for up to 7 days after registration. Once the included volume has been used up or the option period has expired, the option ends automatically and the standard roaming charges apply again. You can re-register for the option within the option period after using up the included units. This option can be combined with all other options.

Countries in the EU packets:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (incl. Monaco), French Guiana, Gibraltar, Greece, Guadeloupe (Caribbean), Hungary, Iceland, Ireland, Italy (incl. Vatican City and San Marino), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (Caribbean), the Netherlands, Norway, Poland, Portugal (incl. the Azores and Madeira), Romania, Slovakia, Slovenia, Spain (incl. the Canary Islands), Sweden, Switzerland, the UK (incl. the Channel Islands).


11) Internet Flat 3 GB (€14.90 per 30-day option period):

The "Internet Flat 3GB" supplemental service includes an internet flat rate that covers all package-switched data connections within the E-Plus mobile network (except for roaming and international connections). A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 3GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft.

12) & 13) Neues Highspeed Volumen (from €3 per registration, max. 30 days)

Registration is only possible if one of the following options is active (the one-off price for Neues Highspeed Volumen [New High-Speed Volume] is in brackets): Internet Flat 1GB (€6), Internet Flat 3GB (€9), Internet Flat 5GB (€15), Internet Flat 10GB (€30), Smart Option (€3), Smart 180 (€3), Smart 500 (€6), Allnet Flat M (€6), Allnet Flat L (€9). The "Neues Highspeed Volumen" (New Highspeed Volume) supplemental service resets the volume of data already used during the respective billing period and the same high-speed data volume for the activated flat rate can be used again during the current option period. Following this, GPRS bandwidth is available (max. 56 kbit/s for uploading and downloading). The time period is not automatically extended. It is possible to register for the supplemental service several times within the option period. However, the service is only valid for the remaining time of the current billing period (30 days).


14 ) Ortel starter pack for €9.95

Offer available only when ordering online: €10 starting credit + €10 bonus credit for the first top up of 10€ + €25 once phone number is transferred (bonus credit of EUR 25 will be paid into the prepaid account only if the phone number is successfully transferred to Ortel Mobile. The bonus credit cannot be paid out. Most mobile providers will charge a fee to transfer your phone number.)
Standard tariff: valid only for SIM cards activated starting 15/08/2012. 60/60 second billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

15) SMART 180 option (€9.90 per 30-day option period):

Up to 180 minutes for German domestic calls and calls from Germany to landline and mobile networks in Austria, Belgium, Bulgaria, China, Croatia, Czech Republic, France, Greece, Hungary, India, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Thailand, UK and USA, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made within the E-Plus network and the o2 network (e.g. from Ortel Mobile, E-Plus, o2, BASE, AY YILDIZ, Simyo) are included in the option price (E-Plus/o2 Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard rate apply again according to the current price list. A Germany-wide internet flat rate is also included. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 600 MB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading).

16) Cross (€20 per 30-day option period)

The "Cross" (supplemental service) option (€20 per 30-day option period) includes a total of up to 300 minutes for German domestic calls, calls from Germany to landline and mobile networks in the countries listed below as well as calls within and between the countries listed below: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the UK, with the exception of special numbers, (value-added) services and call forwarding. 60/60 billing increment (each minute in full). Once the included minutes have expired, calls are charged at 9 cents/min. The option also includes an internet package with a data volume of 750 MB per option period for use in Germany and the countries listed above. Once the included volume has been used up, data will be charged at €0.25/MB (100 KB billing increment). A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available within Germany, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The bandwidth available in the countries listed above depends on the respective roaming partner. Minutes that have not been used expire at the end of the option period.

Optional: replenish additional data volume:
The Cross Data Upgrade (supplemental service) "option" (€9 per registration, max. 30 days) may only be registered if the Cross option has been activated. The supplemental service for a one-off cost of €9 includes an additional data volume of 500 MB for a period of up to 30 days for use in Germany and the countries listed above. The time period is not automatically extended. You can also re-register for the supplemental service within the option period once all of the included units have been used up. Included units that have not been used expire at the end of the option period.

17) Allnet Flat M (€19.99 per 30-day option period)

Supplemental service ("option") "Allnet Flat M" includes: German domestic calls to all landline and mobile networks (with the exception of special numbers and value-added services) without additional charges. Internet Flat for package-switched data connections within the German E-Plus mobile network. Up to 1,5 GB with a maximum speed of up to 21.6 Mbit/s (download) und 8.6 Mbit/s (upload) is available, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading).

Allnet Flat S (€14.99 per 30-day option period)
Supplemental service ("option") "Allnet Flat S" includes: German domestic calls to all landline and mobile networks (with the exception of special numbers and value-added services) without additional charges.

Allnet Flat L (€24.99 per 30-day option period)
Supplemental service ("option") "Allnet Flat L" includes: German domestic calls to all landline and mobile networks (with the exception of special numbers and value-added services) without additional charges. Internet Flat for package-switched data connections within the German E-Plus mobile network. Up to 3 GB with a maximum speed of up to 21.6 Mbit/s (download) und 8.6 Mbit/s (upload) is available, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading).

19) SIM starter package with prepaid 1 GB

offer available only when ordering online: Internet Flat 1 GB option included for 30 days in starter package price of €9.95, then €9.90 per 30-day option period: Internet Flat 1 GB option (€9.90/30-day option period): The "Internet Flat 1 GB" supplemental service includes an internet flat rate that covers all package-switched data connections within the E-Plus mobile network (except for roaming and international connections). A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 1 GB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The Skype logo is a brand of Microsoft and is used with the permission of Microsoft. The option is renewed automatically after 30 days if the customer has sufficient credit and it is possible to register for each option only once every 30 days; options can be cancelled by calling 1155. Options cannot be freely combined with all other options. It is only possible to register for the supplemental service ("option") displayed here using the Ortel Mobile Prepaid Card (starter package: €9.95) at the standard rate: valid only for SIM cards activated as of 15 August 2012. 60/60 billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.

20) SIM starter package with prepaid Smart 180

Ortel Mobile GmbH, E-Plus-Str. 1, 40472 Düsseldorf, Germany. SMART 180 option included for 30 days in package price of €9.95, then €9.90 per 30-day option period: SMART 180 option (€9.90/30-day option period): includes up to 180 minutes for German domestic calls and calls from Germany to landline and mobile networks in Austria, Belgium, Bulgaria, China, Croatia, Czech Republic, France, Greece, Hungary, India, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Thailand, UK and USA, with the exception of special numbers, (value-added) services, roaming and call forwarding. 60/60 billing increment. Calls made within the E-Plus network and the o2 network (e.g. from Ortel Mobile, E-Plus, o2, BASE, AY YILDIZ, Simyo) are included in the option price (E-Plus/o2 Flat). Once the included minutes have expired, the terms of the Ortel Mobile standard rate apply again according to the current price list. A Germany-wide internet flat rate is also included. A bandwidth of up to 21.6 Mbit/s (download) and 8.6 Mbit/s (upload) is available up to a data volume of 600 MB per option period, at which point this changes to GPRS speed (max. 56 kbits/s for downloading and uploading). The option is renewed automatically after 30 days if the customer has sufficient credit. It is possible to register for each option only once every 30 days; options can be cancelled by calling 1155. Options cannot be freely combined with all other options. It is only possible to register for the supplemental service ("option") displayed here using the Ortel Mobile Prepaid Card (starter package: €9.95 including €2.50 starting credit) at the standard rate: valid from 2 September 2013 and only for SIM cards activated as of 15 August 2012. 60/60 billing increment. German domestic calls: 9 cents/min. plus a one-off connection fee of 9 cents per call; calls made to international numbers possible from 1 cent/min. plus a one-off connection fee of 15 cents per call (all prices can be found at www.ortelmobile.de). Each text message costs 15 cents. All prices indicated are inclusive of VAT.


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