User manual

First steps

Activate the SIM card here.
Have an identity document on hand for registration.

2. You will receive an e-mail as soon as your registration has been checked and confirmed. Following this, insert the SIM card into your mobile phone. The PIN to be entered can be found on the SIM card holder as PIN Code 1.

3. You can then start using your Ortel SIM card and making calls.

Topping up credit

Top up your credit online - also via App. Or with all top up cards from

Top-up cards are available throughout Germany at over 30,000 sales locations such as shops, filling stations, kiosks, retail trade and grocery shops.

More Infos Top-Up

Redeem the top-up card: Type the following into your mobile phone
 *103*16-digit top-up code#
Then press:

Checking credit

Press: *100#

Or dial the service number 1155


Set up your personal online service.
Go to and then to the customer login section „MeinOrtel“.
In the App Store, you will also find the related Ortel Mobile App.
You have the following options here:

  • Top up credit
  • Book and manage options
  • View and manage credit status
  • Manage your customer data


Select and book the right options from a wide range of minutes and data packages with ease.

Customer hotline
0177-177 1138
 (The call is charged at the rate specified by your service provider for calls to the networks of Telefonica Deutschland)

Our team is available:
Monday to Friday    8:00 a.m. to 8:00 p.m.
Saturday to Sunday    9:00 a.m. to 6:00 p.m.


Account hotline
(Add or remove options free of charge)

Would you like to find your own mobile phone number? Here is how:

Search for your Ortel number

O2 mobile network

Dial the toll-free number 0800-9377546. Have your own number announced to you.

You don’t have an Ortel SIM card yet?

Then order it quickly, put credit on it, and book the right option for you!

  • Secure payment
  • SSL encryption
  • Full cost control

Ortel Mobile is a company of the E-Plus Group.

Your advantages at Ortel Mobile

SIM card without contract

With a prepaid SIM card from Ortel you can use your mobile phone to make and receive calls and surf abroad flexibly and cheaply - and with no long-term contractual obligation. In addition, you benefit from various advantages of cheaper prepaid rates and a variety of different options. We have the right rate for everyone.

Pay in advance

Prepaid means paying in advance. You purchase a SIM card, which you top up with credit. Then you can book a suitable option from our large selection on your card. Calls and SMS will only be blocked once you have depleted your credit. However, you will still be reachable.

No long-term contract

You do not have to sign a long-term contract. To phone with Ortel, all you need is a mobile phone without a SIM lock. You can order your SIM card online for free or with your starting credit.

Change options flexibly

You can change your Ortel tariff flexibly every month. With Ortel you always are in full control over your mobile phone and telephone expenses.

No additional fees

Since there is no basic tariff yet, there are no additional costs with an Ortel prepaid card. There is no unpleasant surprise when checking the telephone bill.

Flat rate tariffs for smartphone users

Ortel also offers flexible tariffs for smartphone users. Internet flat rates for mobile surfing can be booked as an option - monthly and hassle-free. The good thing is that you can cancel these rates on a monthly basis. If you expect high Internet consumption in the next month or know that you will be travelling a lot, we offer you a one-off booking option.

Show pricing and legal information