User manual

First steps

Activate the SIM card here.
Have an identity document on hand for registration.

2. You will receive an e-mail as soon as your registration has been checked and confirmed. Following this, insert the SIM card into your mobile phone. The PIN to be entered can be found on the SIM card holder as PIN Code 1.

3. You can then start using your Ortel SIM card and making calls.

Topping up credit

Top-up balance online. Or with all top-up cards from

Top-up cards are available throughout Germany at over 30,000 sales locations such as shops, filling stations, kiosks, retail trade and grocery shops.

More Infos Top-Up

Redeem the top-up card: Type the following into your mobile phone
 *103*16-digit top-up code#
Then press:

Checking credit

Press: *100#

Or dial the service number 1155


Set up your personal online service.
Go to and then to the customer login section „MeinOrtel“.
In the App Store, you will also find the related Ortel Mobile App.
You have the following options here:

  • Top up credit
  • Book and manage options
  • Balance overview
  • Manage your customer data


Select and book the right options from a wide range of minutes and data packages with ease.

Customer hotline
0177-177 1138
 (The call is charged at the rate specified by your service provider for calls to the networks of Telefonica Deutschland)

Our team is available:
Monday to Friday    8:00 a.m. to 8:00 p.m.
Saturday to Sunday    9:00 a.m. to 6:00 p.m.


Account hotline
(Add or remove options free of charge)

  • Secure payment
  • SSL encryption
  • Full cost control
Ortel Mobile is a company of the E-Plus Group.