Welcome to Germany
And now?
Dear Ukrainians: The events in your home country since the end of February have prompted many of you to leave your homeland. Now that you have arrived in Germany, you have many questions. Among the most pressing are certainly:
We at Ortel Mobile will help you find answers.
Stay connected
Communication is more important than ever in these times. Ortel Mobile enables you to stay in touch with your loved ones in Ukraine and its neighbouring countries. You can now book our new Wilna Ukraina option via our hotline for €9.99
Your benefits at a glance:
And it's that simple:
- Simply order a free SIM card with €0 starting credit here: To the SIM card
- Activate your SIM card on our activation page: To the activation page
- Have your valid ID ready and top up at least €10 credit to be able to book Wilna Ukraina. You can find more information here: Top up credit
- As soon as you have topped up enough credit, call our hotline on 0177 - 177 1138
Für Anrufe vom Handy und Festnetz aus dem deutschen Netz für Ortel Mobile Prepaidkunden in Deutschland und im Ausland wähle die Rufnummer 0177-177 1138 (es gilt der vom jew. Anbieter ausgewiesene Preis für einen Mobilfunkanruf ins Netz der Telefónica Deutschland).
You will receive a confirmation text message when the Wilna Ukraina tariff option is activated. Now you can make cheap calls and surf the Internet.
!!! Please note: It is not possible to book the Wilna Ukraina option without a valid Ukrainian ID document !!!
Contact points for Ukrainians in Germany
Once you have arrived in Germany, the need for help and support is particularly great. There are organisations in many German cities that act as first points of contact to help you settle in. We have listed a selection of associations, organisations, churches and official bodies that explicitly address people from Ukraine:
Amt für Versorgung und Migration des Wartburgkreises
Die Stadt Eisenach hat zusätzlich ein Ukraine-Kontaktbüro eingerichtet. Ansprechpartnerin ist die kommunale Beauftragte für Menschen mit Migrationshintergrund, Joanna Santibanez Villegas:
Tel. 03691 670 405 oder E-Mail: Joanna.SantibanezVillegas(at)eisenach.de.
Ukrainische griechisch-katholische Gemeinde
Your advantages at Ortel Mobile
With a prepaid SIM card from Ortel you can use your mobile phone to make and receive calls and surf abroad flexibly and cheaply - and with no long-term contractual obligation. In addition, you benefit from various advantages of cheaper prepaid rates and a variety of different options. We have the right rate for everyone.
Prepaid means paying in advance. You purchase a SIM card, which you top up with credit. Then you can book a suitable option from our large selection on your card. Calls and SMS will only be blocked once you have depleted your credit. However, you will still be reachable.
You do not have to sign a long-term contract. To phone with Ortel, all you need is a mobile phone without a SIM lock. You can order your SIM card online for free or with your starting credit.
You can change your Ortel tariff flexibly every month. With Ortel you always are in full control over your mobile phone and telephone expenses.
Since there is no basic tariff yet, there are no additional costs with an Ortel prepaid card. There is no unpleasant surprise when checking the telephone bill.
Ortel also offers flexible tariffs for smartphone users. Internet flat rates for mobile surfing can be booked as an option - monthly and hassle-free. The good thing is that you can cancel these rates on a monthly basis. If you expect high Internet consumption in the next month or know that you will be travelling a lot, we offer you a one-off booking option.
Do you have questions about our offers?
Just give us a call
0177 - 177 11 38
Hotline PIN or PUK1 are needed for personal data enquiries.
Monday-Friday: 8.00 am – 8.00 pm | Saturday: 9.00 am – 6.00 pm
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